Receptionist

7 months ago

Frome, United Kingdom Somerset NHS Foundation Trust Full time

**Job overview**

Do you have exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives whilst remaining sensitive and empathic?

Do you possess a patient focused approach, along with being able to recognise and manage challenging situations in a calm and professional manner?

Are you able to work effectively as part of a team?

If you have answered 'yes' to the above, then we would love to hear from you.

We are looking for an enthusiastic, friendly, helpful and welcoming person, preferably with reception experience, who thrives in a busy, ever changing environment.

Good IT skills are essential, as is a calm and pleasant manner to welcome visitors and answer telephone calls.

**Main duties of the job**
- Booking patients into the Minor Injuries Department, scanning and uploading paperwork to RiO, sending referrals to other hospitals\departments. Checking x-ray reports, ordering crutches.
- Answering the telephone, taking messages and passing to appropriate personnel.
- Greeting clients as they arrive at the hospital, ensuring that all the client information held on the electronic patient record is correct.
- Informing clinicians of the arrival of the client.
- Arranging client transport as required.
- This position is based at Frome Community Hospital, however you will be required to cover MIU desks at both Shepton Mallet Community Hospital and West Mendip Community hospital on an adhoc basis.

**Working for your organisation**

As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone

**Detailed job description and main responsibilities**

For further details / informal visits contact Melissa Messenger, Senior Administrator

Telephone numberL 01373 454746
- **Person specification**_

Qualifications & Training

Essential criteria
- Good standard of education (English and Maths)

Desirable criteria
- IT skills, ECDL or equivalent

Knowledge & Experience

Essential criteria
- Experience of reception/administration duties
- Accurate word processing skills and working knowledge of Microsoft Word.

**Job Type**: Part-time

**Salary**: £11.45 per hour

Expected hours: 15 per week

**Benefits**:

- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Free flu jabs
- Free parking
- On-site parking
- Sick pay

Application question(s):

- Do you have previous admin/reception experience?

Work Location: In person

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