Customer Service, Sales and Ticketing Agent

7 months ago


Gatwick Airport, United Kingdom Skybreak Full time

Skybreak is a long-established family-owned company with more than 30 years’ experience in the Aviation and Travel industry. We are passionate about travel and pride ourselves on enhancing the airport passenger experience.

We have digitally developed our business to evolve within the current climate and are excited about the future. We are now looking to further recruit colleagues to join our skilled Sales & Operations Team to support both our on Airport operation based at Gatwick Airport and our new division of 'Remote Passenger Services'. If you are looking to work in an environment where no day is the same and you can make a difference then we would love to work with you.

We offer competitive rates of pay (based on experience) plus the opportunity to earn uncapped commission with a ‘we earn you earn’ company ethos. Commissionable earning are a hybrid, part individual part shared model, with a monthly commission guarantee threshold, which is reflected in the OTE range.

**Responsibilities**
- Create tailor made solutions for passengers that have missed their flight
- Booking all travel products including but not limited to; flights, hotels, ground transportation and visa's.
- Provide high levels of customer service at all times and to contribute positively the passenger experience.
- Meeting company targets and earning generous commission
- Dealing with customers face to face at our customer service centres, via video calls and chat services.

**Skills Required**:

- Previous experience in the travel and tourism sector
- Knowledge of Amadeus or other major GDS reservation system and/or previous Airline ticketing experience
- Geographical knowledge
- Intermediate Knowledge of Microsoft Office (Word, Excel)
- Languages (beneficial but not essential)

**Key Qualities**
- Team player
- Customer Focused
- Self-motivated
- Able to work in a fast paced environment
- Adaptable and enjoys variety
- Takes ownership, with a desire to make a difference
- Maturity and a professional attitude

Applicants will be required to work shifts at Gatwick Airport within our core opening hours of 0600-2200 daily. Shifts allocated over 7 days (including weekends and bank holidays) and on a shift pattern.

**Job Types**: Full-time, Permanent

**Salary**: Up to £28,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- Sick pay

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

Application question(s):

- Do you live within commutable distance of London Gatwick Airport to work shifts?
- Do you have any previous Airline reservation/ticketing system and/or Amadeus GDS experience? If so, please specify:
**Experience**:

- Aviation or Travel related: 1 year (required)

Work Location: In person

Reference ID: SKYBCSSTKTAGT


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