Ticket Desk Agent

3 weeks ago

London, United Kingdom Menzies Aviation Full time

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Join team Menzies and launch your career in the exciting Aviation Sector where no two days are the same. At Menzies, we have big ambitions and we're committed to developing our people through world class training and to provide them with a long-term career.

With a firm commitment to exceptional customer service and working to high performance standards, as a Ticket Desk Agent, you will be joining our team as a customer facing ambassador for our global Aviation partners.

At Menzies, safety is at the forefront of everything we do. You will be expected to adhere to our safe working practices, protecting the health, safety and security of yourself, colleagues and others at the forefront of everything you do.

Your key duties will be:

- To process in a professional and confident way to passengers questions or queries
- New ticket sales using the Airlines reservation system
- Issue tickets and make changes to passengers bookings when appropriate and in accordance with the relevant training received
- Processing excess baggage payments through the Airlines reservation system and ensuring the correct accounting of monies
- Reissuing of tickets on an ad-hoc basis, either in a voluntary or involuntary situation
- Calculating if any additional payments on reissued tickets are required and collect the correct amounts from customer airline passengers
- Handling disrupted passengers in accordance with our Customer Airlines policies
- Accounting of Airline documents to ensure that our Customer Airlines revenue is maintained
- Liaise with our customer airline representative on any ticketing issues and ensure correct procedures are maintained

As part of team Menzies, you will be fully trained and will have access to a wide range of learning and career development opportunities. A more detailed job description will be provided if you are offered a position.

Our business operates 7 days a week, 364 days of the year, so you will need to be prepared to be flexible in relation to times and days of work.

**Role requirements**
- Good verbal communication skills
- Diligent attention to detail
- Aptitude for working with a variety of information technology
- A full 5 year work/unemployment/education history
- Proof of Right To Work in the UK
- Valid Passport
- Criminal Record Check and Airside Security Clearance (we will assist in this process)

**Benefits**
- Competitive salary and opportunities for overtime
- Comprehensive induction and training plan
- Company uniform
- Employee Assistance Programme
- Menzies for ME - offering discounts on cinema tickets, restaurant, lifestyle and more
- Career development opportunities in a global organisation

**Diversity

  • Senior Reservations/ticketing Agent

    4 weeks ago

    London, United Kingdom Middle East Airlines Full time

    **About us** Middle East Airlines, national carrier of Lebanon. - Dealing directly with the public for reservations, fares and ticketing. - Ticket issue & reissue / revalidation. - Collecting of payments for ticket sales - cash, invoices and credit card payments. - Group bookings. - Processing refunds. - Monitoring travel agents. - Completing daily Ticket...

  • Reservation and Ticketing Agent

    3 weeks ago

    Hounslow, Greater London, United Kingdom First Call Contract Services Full time

    Are you looking for a new permanent career in the UK's busiest airport? First Call Aviation are recruiting for a Reservation and Ticketing Agent to work at Heathrow Airport. As a Reservation and Ticketing Agent you will play a vital role in providing passengers with support at the airport with: Reservations and Ticketing Issuance, Payments for...

  • Ticketing Agent

    3 days ago

    Hounslow, Greater London, United Kingdom First Call Contract Services Full time

    Are you looking for a new permanent career in the UK's busiest airport? First Call Aviation are recruiting for a Ticketing Agent - Amadeus to work at Heathrow Airport. As a Reservation and Ticketing Agent you will play a vital role in providing passengers with support at the airport with: Reservations and Ticketing Issuance, Payments for additional...

  • Service Desk Agent

    4 weeks ago

    East London, United Kingdom Dimension Data Full time

    FunctieomschrijvingThe MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.Key Roles and Responsibilities:Receive, log, validate and diagnose client...

  • Reservation & Ticketing Agent

    2 days ago

    London, United Kingdom ABL Recruitment Full time

    Job Title : Reservation, Ticketing Agent (English/Mandarin) Language : Fluent Mandarin and English Location : Central London (Hybrid 3 days onsite 2 days remote) Industry : Travel Require visa sponsorship now or in the future Do not speak fluent Mandarin and English Our client is a leading global airline and tourism representation company....

  • Reservation & Ticketing Agent

    22 hours ago

    London, United Kingdom ABL Recruitment Full time

    Job Description Job Title: Reservation, Ticketing Agent (English/Mandarin) Language : Fluent Mandarin and English Location: Central London (fully office based) Industry: Travel Require visa sponsorship now or in the future Do not speak fluent Mandarin and English Our client is a leading global airline and tourism representation company. They specialize in...

  • Reservations and Ticketing Agent

    1 month ago

    London, United Kingdom Enclosed during selection process Full time

    The main daily duties will include: - Prompt handling of incoming calls from passengers and travel agents - Issuing tickets including group ticketing - Servicing special accounts - Dealing with refunds, revalidations and reissues - Booking individual and group land arrangements and packages - Travel agent, tour operator or airline experience is an...

  • Fares & Ticketing Manager

    4 weeks ago

    London, United Kingdom Travel Trade Recruitment Full time

    Are you a Ticketing & Fares Manager looking to join a small well-established travel agent/tour operator? We are a busy south London travel agent/ tour operator looking for a fares & flights manager to work in a small team. You will be joining a fun and socialteam. This role is Hybrid working. **Job role**: - Loading and distribution of fares through...

  • Senior Reservations and Ticketing Agent- London

    1 day ago

    London, United Kingdom Qatar Airways Full time

    We are pleased to announce an incredibly exciting opportunity to join our ground services team in London as Senior Reservations and Ticketing Agent. - A Senior Reservations and Ticketing agent will be making and confirming reservations for passengers, selling tickets for the airlines. - Serve customers professionally through telephone or in person in order...

  • Passenger Services Agent

    4 weeks ago

    London, United Kingdom Centre People Appointments Ltd. Full time

    TK44357 TYPE: Permanent, full-time WORKING HOURS: 37.5 hours per week, includes shift work and weekends SALARY: £26-31K depending on experience, plus good benefits START: ASAP LOCATION: West London Passenger Services Agent Main Responsibilities: - Give passengers a warm welcome and a positive experience as you will often be the first or last person...

  • Ticketing agent

    22 hours ago

    Hounslow, Greater London, United Kingdom Compenij Full time

    Are you looking for a new permanent career in the UK's busiest airport? Shifts: 6 days on 3 days off. Avg shift length 8.5hrs. This will include booking, payment collections and issuing tickets. Happy to Help' attitude. You must be flexible, cancellations, delays and staff sickness may mean working more hours or coming in on off days to support. If...

  • CRM Executive

    1 month ago

    London, United Kingdom Trafalgar Entertainment Full time

    **JOB DETAILS**: *** **Job reference** REQ00820 **Date posted** 24/01/2024 **Application closing date** 06/02/2024 **Location** London **Salary** £24,000 - £27,000 per annum, depending on skills and experience. **Package** **Contractual hours** 40 **Basis** Full time **Job category/type** Marketing **Job description** **Reporting to CRM...

  • Information Technology Service Desk Manager

    2 days ago

    London, United Kingdom HireTalent - Diversity Staffing & Recruiting Firm Full time

    Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential luxury skincare brand undergoing a significant...

  • Information Technology Service Desk Manager

    1 day ago

    London, United Kingdom HireTalent - Diversity Staffing & Recruiting Firm Full time

    Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential luxury skincare brand undergoing a significant...

  • Information Technology Service Desk Manager

    21 hours ago

    London, United Kingdom HireTalent - Diversity Staffing & Recruiting Firm Full time

    Job Description Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential luxury skincare brand undergoing...

  • Information Technology Service Desk Manager

    2 days ago

    London, United Kingdom HireTalent - Diversity Staffing & Recruiting Firm Full time

    Client: A leading cosmetic firm in the United KingdomJob Title: Information Technology Service Desk ManagerLocation: London W1U 8ED, United KingdomJob Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential luxury skincare brand undergoing a significant digital...

  • Information Technology Service Desk Manager

    1 day ago

    London, United Kingdom HireTalent - Diversity Staffing & Recruiting Firm Full time

    Client: A leading cosmetic firm in the United KingdomJob Title: Information Technology Service Desk ManagerLocation: London W1U 8ED, United KingdomJob Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential luxury skincare brand undergoing a significant digital...

  • Information Technology Service Desk Manager

    1 day ago

    London, United Kingdom HireTalent - Diversity Staffing & Recruiting Firm Full time

    Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential luxury skincare brand undergoing a significant...

  • Airline Reservations Agent

    1 month ago

    West London, United Kingdom C&M Executive Recruitment Full time

    **Airline Reservations agent**: - Required for this expanding airline based in West London. They are looking for an experience airline reservations agent with Amadeus knowledge to work in the office 4 days a week and 1 day from home. Salary around £26,000 plus benefits **Airline reservations agents duties** - Taking reservations calls from both direct...

  • Service Desk Administrator

    1 month ago

    London, United Kingdom Clearwater People Solutions Ltd Full time

    A client of ours in looking to recruit a Service Desk Administrator. You will be based at one of their key client sites in Canary Wharf helping and solving client faults, requests, and queries. The Service Desk Administrator will have a willingness to learnand further develop skills by working diligently to accurately interpret and respond to the customer's...