Information Technology Service Desk Manager

2 weeks ago

London, United Kingdom HireTalent - Diversity Staffing & Recruiting Firm Full time

Client: A leading cosmetic firm in the United Kingdom

Job Title: Information Technology Service Desk Manager

Location: London W1U 8ED, United Kingdom


Job Description:

  • We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential luxury skincare brand undergoing a significant digital transformation.
  • This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry.
  • The candidate for this role should be technically excellent, with a strong background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team.


Key Responsibilities:

  • Lead the service delivery and support desk operations, ensuring high-quality IT support.
  • Manage a revamp of the IT support and service delivery systems, including changing ticketing systems to service now.
  • Oversee the entire IT support team, ensuring effective management of first and second line support.
  • Hands-on involvement in daily service desk activities and ticketing system management.
  • Provide leadership and guidance in a period of significant organizational change.
  • Manage IT budget and procurement for day to day services and hardware requirements
  • Provide 3rd line escalation point for the IT support team.
  • Define, manage and execute new IT projects to modernize and keep the business ahead of the curve for modern business IT maintaining a cloud first approach.


Requirements:

  • MS Office 365: In-depth knowledge and hands-on experience in managing and troubleshooting and deploying Office 365 applications.
  • Have an excellent technical understanding of a Microsoft environment using all aspects of E5 licensing.
  • Hands on experience of Intune and Azure environments and how to support them and experience in cloud first environments.
  • Excellent networking and security knowledge with experience in SASE solutions
  • Experience: 3-4 years in infrastructure engineering, 1-2 years in service desk management.
  • Directly managing the day-to-day operations of the service desk team. This involves monitoring ticket flow, ensuring timely resolution of issues, and maintaining high levels of customer service.
  • Technical expertise in multiple ticketing systems, with a preference for experience in ServiceNow. This will include expert understanding of ticketing best practices.
  • Managing and mentoring the IT support team. This includes overseeing the performance of first and second line support teams, providing technical guidance, and ensuring team members are well-equipped to handle their responsibilities.
  • Capacity to work in a high-pressure environment, managing multiple tasks efficiently.
  • Ability to interact optimally with C suite and director level employees.
  • Up-to-date with the latest IT trends and practices, and applying this knowledge to improve the service delivery.
  • Ability to instill a learning culture within the IT support teams by being an active learner.
  • Budget management for procurement and project management within service desk needs.
  • Experience managing a team supporting approximately 600 internal users, plus external users associated with partner organizations.
  • Strong communication skills and presentable for interactions with the C-suite.
  • Experience in migrating to a new ticketing system is a plus.
  • Excellent project management skills and a hands on approach to executing projects


Why Join Us:

  • Be a part of a luxurious and prestigious brand known for its innovation in the skincare industry.
  • Unique opportunity to spearhead a Greenfield project, setting up new processes and systems from scratch.
  • Be the change agent in an organization valuing digital transformation and modern IT practices.

  • Information Technology Service Desk Manager

    2 weeks ago

    London, United Kingdom HireTalent group Full time

    Information Technology Service Desk Manager Direct message the job poster from HireTalent - Diversity Staffing & Recruiting Firm Senior Talent Acquisition Expert at HireTalent Inc. Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We...

  • Service Desk Manager

    7 days ago

    London, United Kingdom In Technology Group Full time

    Role: Service Desk ManagerLocation: Central LondonSalary: Up to £43,000We are supporting our client as they search for their next Service Desk Manager. The successful candidate will work within a team of highly driven experts, providing client-side support and overseeing the daily operations of the service desk team.Role OverviewThis role involves managing...

  • Information Technology Service Desk Manager

    2 weeks ago

    London, United Kingdom HireTalent - Diversity Staffing & Recruiting Firm Full time

    Client: A leading cosmetic firm in the United KingdomScroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Job Title: Information Technology Service Desk ManagerLocation: London W1U 8ED, United KingdomJob Description: We are seeking a dynamic and experienced Service Delivery/Support Manager...

  • Information Technology Service Desk Manager

    2 weeks ago

    London, United Kingdom HireTalent - Diversity Staffing & Recruiting Firm Full time

    Client: A leading cosmetic firm in the United KingdomJob Title: Information Technology Service Desk ManagerLocation: London W1U 8ED, United KingdomJob Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential luxury skincare brand undergoing a significant digital...

  • Information Technology Service Desk Manager

    2 weeks ago

    London, United Kingdom HireTalent - Diversity Staffing & Recruiting Firm Full time

    Client: A leading cosmetic firm in the United KingdomJob Title: Information Technology Service Desk ManagerLocation: London W1U 8ED, United KingdomJob Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential luxury skincare brand undergoing a significant digital...

  • Information Technology Service Desk Manager

    2 weeks ago

    London, United Kingdom HireTalent - Diversity Staffing & Recruiting Firm Full time

    Job DescriptionClient: A leading cosmetic firm in the United KingdomJob Title: Information Technology Service Desk ManagerLocation: London W1U 8ED, United KingdomJob Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential luxury skincare brand undergoing a...

  • Information Technology Service Desk Manager

    2 weeks ago

    London, United Kingdom HireTalent - Diversity Staffing & Recruiting Firm Full time

    Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential luxury skincare brand undergoing a significant...

  • Information Technology Service Desk Manager

    2 weeks ago

    London, United Kingdom HireTalent - Diversity Staffing & Recruiting Firm Full time

    Client: A leading cosmetic firm in the United KingdomJob Title: Information Technology Service Desk ManagerLocation: London W1U 8ED, United KingdomJob Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential luxury skincare brand undergoing a significant digital...

  • Information Technology Service Desk Manager

    2 weeks ago

    London, United Kingdom HireTalent - Diversity Staffing & Recruiting Firm Full time

    Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential luxury skincare brand undergoing a significant...

  • Service Desk Manager

    2 weeks ago

    London, United Kingdom In Technology Group Full time

    Role: Service Desk Manager We are supporting our client as they search for their next Service Desk Manager. The successful candidate will work within a team of highly driven experts, providing client-side support and overseeing the daily operations of the service desk team. This role involves managing a team of support professionals, implementing best...

  • Service Desk Manager

    4 weeks ago

    London, United Kingdom In Technology Group Limited Full time

    **Role**: Service Desk Manager **Location**: City of London, Hybrid Working **Salary**: £50,000+ (DOE) This is the best opportunity for a developing Service Desk Manager who is ready to take the next step in their career. I am working with an exciting company who have a rapidly growing service desk team and are on the hunt for a people orientated and...

  • Senior Service Desk Analyst

    2 weeks ago

    London, United Kingdom UK Civil Service Full time

    Job summaryHave you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you�re passionate about technology and ready to lead a high performing team, this could be your next move.At FCDO Services, we...

  • Service Desk Engineer

    1 month ago

    London, United Kingdom In Technology Group Limited Full time

    **Service Desk Engineer** **Central London & Home Working** **£35,000 & Microsoft Certificates** A heavily cloud-focused Managed Service Provider is looking to add two Service Desk Engineers to join their team to help manage an increasing workload, as a result of adding many new clients to their portfolio. The role offers an excellent opportunity to gain...

  • Service Desk Engineer

    1 month ago

    London, United Kingdom In Technology Group Limited Full time

    **Service Desk Engineer** **Central London & Home Working** **£33,000 & Microsoft Certificates** A heavily cloud-focused Managed Service Provider is looking to add two Service Desk Engineers to join their team to help manage an increasing workload, as a result of adding many new clients to their portfolio. The role offers an excellent opportunity to gain...

  • Information Technology Manager

    6 days ago

    London, United Kingdom GPA Global | Packaging Solutions Full time

    We are GPA Global team. We specialize in design, engineering, manufacturing, and distribution. We are at the forefront of creating bespoke packaging solutions, working with the world’s foremost brands across the globe. Conscious that we are part of an industry that is not inherently green, our objective is to take steps towards a more responsible version...

  • Service Desk Manager

    5 days ago

    City of London, United Kingdom i3 Resourcing Limited Full time

    **Service Desk Manager** **Permanent** **City of London** **TOP TIER INSURANCE COMPANY** **£65,000 - £75,000 + bonus + benefits** To work for a leading, global, financial services company based in the City of London office. Reporting into the Global Service Desk Manager. MUST HAVE MANAGEMENT EXPERIENCE. 5 working days in the office. **Key elements...

  • Service Desk Manager

    5 days ago

    London, United Kingdom Fuel Recruitment Limited Full time

    Service Desk Manager – Permanent – Hybrid/London – Up to £70,000 Per Annum We are looking for a dynamic Service Desk Manager to work for a growing IT consultancy, who for over 12 years have been empowering their employees to provide a world class IT support. You will take charge of an IT Support team of a approx. 10 employees and have the chance to...

  • Service Delivery Manager Service Desk Contract

    2 weeks ago

    London, United Kingdom Cognizant Technology Solutions Full time

    Excellent opportunity for Service Delivery Manager to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services - Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security...

  • Service Delivery Manager Service Desk Contract

    2 weeks ago

    London, United Kingdom Cognizant Technology Solutions Full time

    Excellent opportunity for Service Delivery Manager to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services - Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security...

  • Service Desk Manager

    6 days ago

    London, United Kingdom La Fosse Associates Full time

    Reporting to the Director of ITSM, you will be a company aiming to double in size over the next 2 years, in a newly established role and function. You will be responsible for the entirely outsourced Service Desk. You will need to be extremely confident managing 3rd party vendors and service providers, in line with business needs. You will also manage a small...