Station Control Assistant

2 weeks ago


London, United Kingdom Network Rail Full time

Station Control Assistant x 6 posts

**Location**:
London, GB

**Department Name**:
CT St Pancras QX (989201) G1

**About Network Rail**:
Network Rail High Speed Ltd (NRHS) is responsible for operating and maintaining the UK’s only international high-speed railway, High Speed (HS1). We bring together high speed domestic and international rail services with top brands in retail and hospitality under the roof of the iconic London St Pancras International.

At Network Rail, our passengers and freight users are at the heart of everything we do. We help to connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. **Watch our video to find out more**

We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone.

**Brief Description**:
We are looking to recruit a number of permanent Station Control Assistant positions. This will involve comprehensive monitoring and control of the station systems, plus the delivery of accurate information to all interested parties as appropriate.

These positions are entry level and a great opportunity to experience life at Network Rail High Speed - also once you’ve mastered being a Station Control Assistant and feel like it’s time to move on - there are opportunities to progress your career, with internal vacancies being posted on a daily basis.

Please note: we are currently recruiting for 6 Station Control Assistants

**About the role (External)**:
The key responsibilities of a Station Control Assistant are to:

- Provide regular updates on train and station services to all station users using the information systems available
- Update station staff and the train operating companies on potential service disruption
- Provide public safety and security information to all station users on a regular basis
- Operate and maintain station systems and equipment - including the fire panels, CCTV, car park equipment and customer help points
- Report equipment faults to the appropriate system owner/maintainer in a timely manner, maintaining a record of each fault occurrence
- Liaise with signalling centres and train operating companies regarding train services, maintaining a log of occurrences
- Assist the station team and perform other duties in light of operational requirements
- Fulfil allocated duties as prescribed within the Emergency Plans
- Good command of the English language (both written and oral), with a clear and concise speaking voice
- Experience of working in a customer facing environment
- Experience of working effectively as part of a team
- Experience of processing and prioritising complex information in a time-pressured environment

Although not essential, it would be an extra plus if you had:

- The ability to demonstrate a proactive concern for accuracy and clarity
- An understanding of train operating company services and UK railway geography

The role will be based at St Pancras International Station. However, occasional travel to our other offices and site locations along the route and across the network may be expected.

**The important stuff**

In return, we can offer a rewarding career and excellent benefits, including:

- A starting salary of £25,740 plus inner London allowance of £3,300
- 28 days annual leave (plus bank holidays)
- Bonus scheme
- Healthcare
- Excellent choice of pension schemes
- 75% subsidy on rail season tickets (including London Underground)
- 75% off leisure rail travel for you and your family
- ‘my benefits’ - our discounted online shopping site
- Training, development and employee assistance programme available
- Two weeks paid reserve leave for our armed forces community
- 5 days paid volunteering leave

Been referred by a friend, then please complete this form
- The closing date will be 24/07/2023
- If successful at this stage, you will be invited to an in-person interview
- Interview are likely to be during the week commencing 31/07/2023

**Note - Drugs and Alcohol Standard


  • Station Assistant

    Found in: Talent UK 2A C2 - 3 days ago


    London, United Kingdom Govia Thameslink Full time

    Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day! Key to your role, at all times, is being visible and anticipating the needs of...

  • Station Assistant

    Found in: Whatjobs ES C2 - 3 days ago


    London, United Kingdom Govia Thameslink Full time

    Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day! Key to your role, at all times, is being visible and anticipating the needs of the...

  • Credit Controller

    7 days ago


    London, United Kingdom Portfolio Credit Control Full time

    New year, new role! Salary starting This role is based in the heart of London in Liverpool Street which is accessible from Cannon Street, Liverpool Street and Bank Station. This is an opportunity not to be missed as the company are looking to bring an enthusiastic, self-motivated individual for the long term. It is a temp to perm role which will initially...


  • London, United Kingdom Eurostar Full time

    At Eurostar we’re busy making Europe’s most loved travel experience better than ever. Join us and you’ll be part of a dynamic, connected, cosmopolitan team that feels at home in four countries and shares the same goal - to create an experience for our passengers that’s always truly exceptional. Do you want to be part of this journey? Are you...


  • London, United Kingdom Network Rail Full time

    About Network Rail Network Rail operates and maintains the railway infrastructure 24/7 365 days a year. This is an exciting time to join Network Rail. We're passionate about great service and commit to our service equation vision by "putting passengers first". Performance, safety and getting the fundamental basics right, is something we strive for as well...


  • London, United Kingdom Redefined Ltd Full time

    About Network Rail Network Rail operates and maintains the railway infrastructure 24/7 365 days a year. This is an exciting time to join Network Rail. We're passionate about great service and commit to our service equation vision by "putting passengers first". Performance, safety and getting the fundamental basics right, is something we strive for as well...

  • Station Manager

    6 days ago


    London, United Kingdom Flightglobal Full time

    AeroProfessional is supporting our client Magnetic MRO in their search for a permanent Station Manager at their line station in London. As Station Manager, you are responsible for planning, coordinating, overseeing, and directing the activities for the line maintenance station in London. Key Responsibilities: You will drive improvements in line...


  • London, United Kingdom No1 Legal and Professional Full time

    **Accounts Assistant Credit Controller** - Great opportunity of a credit controller at an digital agency in Battersea. - Nearest stations are Battersea Park/ Queenstown Road - Hybrid working 2 to 3 in the office. **Accounts Assistant Credit Controller** - Credit controller will have end to end cash sales cycle from invoice to receipt of funds and/or...

  • Station Manager

    Found in: Talent UK C2 - 1 week ago


    Central London, United Kingdom AeroProfessional Ltd Full time

    AeroProfessional is supporting our client Magnetic MRO in their search for a permanent Station Manager at their line station in London.  As Station Manager, you are responsible for planning, coordinating, overseeing, and directing the activities for the line maintenance station in London.  Key Responsibilities:  You will drive improvements in line...


  • London, United Kingdom Network Rail Full time

    About Network Rail Network Rail operates and maintains the railway infrastructure 24/7 365 days a year. This is an exciting time to join Network Rail. We're passionate about great service and commit to our service equation vision by "putting passengers first". Performance, safety and getting the fundamental basics right, is something we strive for as well...

  • Shift Station Manager

    Found in: Talent UK C2 - 2 weeks ago


    London, United Kingdom Network Rail Full time

    Brief Description Be a part of transforming the UK’s busiest inter-city rail station, as we undergo major changes to our infrastructure and how we operate as a team. Working as a Shift Station Manager [Compliance], you’ll help ensure the station remains complaint to our National Operating Procedures, HSE legislation and other policies and...

  • Sales Assistant

    18 hours ago


    London, United Kingdom BIMBA Y LOLA Full time

    **BIMBA Y LOLA is a creative collective. A multidisciplinary group of people spreading art and culture through fashion. We believe in creativity and its power to shape a better world. Creativity for external and internal use only. Creativity for each and everyone. Deeply fresh, seriously playful.** **From Spain to the world.** **Vigo, 2005.** We are looking...


  • London, United Kingdom Coffee Station Full time

    Full Time Barista/Coffee Shop Assistants are required for a newly opened shop located at Fenchurch St Railway Station. Previous experience in similar capacity is desirable but not necessary. Great communication and customer service skills are also required. Opening hours Mon-Fri 5.30am-7pm. Saturday 6am-3pm Full time/Part time hours available. **Job...

  • Station Assistant

    Found in: Talent UK C2 - 3 days ago


    London, United Kingdom Govia Thameslink Railway Full time

    Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day! Key to your role, at all times, is being visible and anticipating the...

  • Shift Station Manager

    Found in: Talent UK C2 - 2 weeks ago


    London, United Kingdom Network Rail Full time

    Brief Description Be a part of transforming the UK’s busiest inter-city rail station, as we go under major changes to our infrastructure and how we operate as a team. Working as a Shift Station Manager [Operations] you’ll lead on our incident response plans, how we manage crowds and how we operate our control room, to deliver an excellent and...


  • London, United Kingdom Cory Group Full time

    Cory operates the Transfer Station at Walbrook Wharf on behalf of the City of London in addition to its existing Transfer Stations operated on behalf of the Western Riverside Waste Authority in the borough of Wandsworth, Tower Hamlets at Northumberland Wharf in London, and Barking. We are currently recruiting for an operative to add to the team at Walbrook...


  • London, United Kingdom Highfield Professional Solutions Full time

    **Sub-Station Construction Manager** **Location**: London, Frankfurt and Amsterdam **The Company** One of the largest Data Centre owner / operators in the world. With a strong presence across EMEA and with recent growth specifically across Western and Central Europe. The company are currently in the process of growing and building a new...

  • Shift Station Manager

    Found in: Talent UK C2 - 2 weeks ago


    London, United Kingdom Network Rail Full time

    Brief Description Be a part of transforming the UK’s busiest inter-city rail station, as we go under major changes to our infrastructure and how we operate as a team. Working as a Shift Station Manager [Customer Experience] you’ll play a pivotal role in ensuring we deliver excellent and consistent customer service, managing our Assisted Travel...

  • Shift Station Supervisor

    Found in: Talent UK C2 - 3 days ago


    London, United Kingdom Network Rail Full time

    Brief Description Lead the station team to deliver excellent customer service on a shift basis so that work is undertaken safely and to relevant standards and a first class customer service experience is delivered.Please note: This vacancy requires an enhanced level of security vetting, in order to apply for this role you MUST have a FULL 3 years...

  • Site Engineer

    2 weeks ago


    London, United Kingdom Pinnacle Recruitment Ltd Full time

    Site Engineer – Station Upgrade West London Home » Rail » Bridges & Structures » Site Engineer – Station Upgrade West London Salary: £30k - £35k + pkg (negotiable) Location: West London Regions: London, Middlesex We are currently working with a leading main contractor on a newly awarded portfolio of Station Upgrades across West London. This...