Bank Switchboard Operator
2 weeks ago
The Health Records Service has an exciting opportunity for some keen, enthusiastic staff members to join our busy Switchboard Bank on a permanent basis to cover sickness, annual leave and vacancy shifts working days/nights and/or weekends, therefore, flexibility is expected.
This role requires excellent verbal communication skills with staff, patients and relatives on a range of matters, either face to face or by telephone.
Typical shift patterns include:
- 6am - 2pm, 2pm - 10pm, 8am - 4pm, 10am - 6pm, 10pm - 6am (Nights)
You must possess excellent communication skills and be able to deal with situations as they arise in a professional manner. Previous switchboard experience would be advantageous although not essential as full training would be given.
The Switchboard Operator position performs a key and vital role in the smooth running of the Royal Wolverhampton NHS Trust telephony service providing a helpful and professional service for the public and staff.
The post holder will be a member of the Switchboard team, providing an efficient 24/7 telephony service to New Cross Hospital, West Park & Cannock Hospital and Community areas. Calls are handled through a digital board which is windows based and handling on average 100+ calls an hour, prioritising, answering, and co-ordinating emergencies ie cardiac arrests and critical alarms all whilst maintaining professionalism.
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