Personal Banker

JOB TITLE: Personal Banker

REPORTS TO: Area Branch Manager

MAIN RESPONSIBILITY:

To assist the branch in meeting its sales objectives by delivering 1st class customer

care to existing clients and by the acquisition, and retention of new clients by

developing and strengthening new clients’ relationships.

JOB RESPONSIBILITY:

• Identifies and pursues sales opportunities through client referrals, Bank's internal

networks, corporate relationships, and personal network.

• Delivers superior customer service, promptly handling all calls and emails.

received; fosters strong customer relations and actively promotes the Bank as the

preferred provider of banking services.

• Establishes and maintains the highest level of customer care and delivery.

standards ensuring customer queries and complaints are addressed in a prompt

and amenable manner and where applicable, directed to the relevant

department on the client’s behalf.

• Identifies and pursues opportunities to cross sell products and services to existing

clients, through regular telephone &/or face to face contact and on-going

relationship building.

• Fosters and maintains a welcoming, professional and service oriented

atmosphere within the banking hall.

• To support the branch’s business development initiatives by promoting and

attending business development and sales events.

• To process ‘new account’ applications including NRI, postal service and other

miscellaneous service requests.

• Preparation of DCS for service requests.
• To handle all postal service requests.
• To prepare AML Risk Matrix and check lists for account opening.
• Responsible for logging and maintenance of postal register.
• Designated as cover for the alternate Personal Banker position as and when

required.

• Responsible for operating cash and attending to customers and maintenance of

the cash register, ensuring compliance with the policies and procedures of the

bank.

• Responsible for processing of Remittances.
• Responsible for the maintenance of AML format for Cash of more than £9000 on a daily basis.
• Responsible for dispatching cheques for remittances.
• Responsible for providing cover for clerical staff as and when required ∙ Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer.

COMPETENCY:

• Excellent Networking skills.
• Excellent Sales Skills.
• Excellent Interpersonal skills.
• Excellent oral and written communication skills.
• Retail Sales experience.
• Ability to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer’s financial relationship.
• Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills.
• Understands how to present features, and benefits of products and services to customers with differing needs.

KEY INTERACTIONS/NETWORKS/DOTTED LINE RELATIONSHIP:

• Works closely with all the stakeholders in the branch and be an active member of the branch jigsaw.
• Will be involved in the external activities such as customer visits, business events, and corporate visits.
• Reporting directly to Area Branch Manager but will work closely with BDM & Head of Sales.

PERSON SPECIFICATION

• Identifies and develops opportunities; innovates and make things happen, Self-driven and self-reliant – set aims and targets and leads by example. ∙ Results oriented.
• Self-assured and confident.
• Prior experience in a similar role would be advantageous.

Contacts:

• In all contacts the post holder will be required to present a good image of the State Bank of India as well as maintaining constructive relationships.