Medical Receptionist
3 days ago
Key areas of reception activity:
Make appointments over the telephone, at the reception desk and on the computer system
To undertake the registration of patients and deal appropriately with changes of address/name using the computer system. To have knowledge of the Practice Boundary (the area covered by our Practice)
To respond to patient enquiries and receive patients consulting with members of practice team both in person and by telephone.
To deal with the practice’s incoming and outgoing mail
To deal with repeat prescriptions; checking names and address
To undertake checks of patient details when required
Filing, faxing and photocopying as required by the Practice
To scan documents and file them electronically
To undertake the collection and organisation of new records received from external organisations (such as hospitals and other health and social care bodies)
To undertake training as appropriate including regular statutory and mandatory training
To undertake other administrative duties allocated by the line manager or Practice Manager
This job description should be regarded only as a guideline to the duties required and is not definitive or restrictive in any way and may be reviewed in the light of changing circumstances following consultation with the post holder.
Person specification
Essential:
Excellent verbal communication at all levels
Excellent team working skills
Have a polite and caring attitude
Respect patients’ confidentiality and privacy
Punctual time keeper
Well-presented and professional appearance to the public
Good general education with qualifications in English and Maths
Organised with attention to detail
Able to demonstrate an understanding of patient confidentiality
Willingness to undertake full training and learn new skills
Have experience working with computers
Desirable:
Experience in dealing with the public
Previous experience working in a medical practice / organisation
Flexibility to cover colleagues’ holidays
We offer a 22 days annual leave pro rota (excluding bank holidays), increasing with service and an increased rate after probation.
**Job Types**: Full-time, Permanent
**Salary**: From £10.30 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Oxford: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Medical Receptionist: 1 year (preferred)
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