Receptionist / Care Coordinator (Medical Aesthetics)

2 weeks ago

Blackpool, United Kingdom The Gorgeous Clinic Full time

**This is not your average "receptionist" post**

Here at The Gorgeous Clinic, we believe in fabulous. We're the #1 rated Medical Aesthetics Clinic on the Fylde Coast, and a large portion of that comes from the exceptional level of service we provide. Think The Ritz, Rolls Royce, High-end private Medical - this is what we aim to deliver every single client that enters our gorgeous period building.

This is an exceptional role for an hard working individual wishing to join an incredible, supportive team and positive working environment.

**The role and progression**

We are seeking an experienced, reliable, well spoken, well presented, extremely friendly and well-organized receptionist or care coordinator to operate within our flagship aesthetics clinic in Blackpool.

Daily tasks will include:

- Warmly greeting clients at the door
- Seating clients, going over paperwork
- Preparing drinks, such as Nespresso Coffee, Teas, Juices, Water.
- Keeping the downstairs area looking impeccable at all times (waiting room, vestibule, corridor & consultation space). For example, when it's quiet, wiping down surfaces lightly, running through with the vacuum if you see any debris, plumping up the cushions.
- Chatting with clients in a personable but professional and tasteful manner whilst they wait for their appointment.
- Loading and unloading the dishwasher (usually done once a day)
- Keeping track of stock, making note when orders need to be placed
- Ensuring paperwork is completed, filed and well organised.
- Taking payments, either in cash or via the card machine. A DBS check will be performed before employment is offered.
- Taking clients to their treatment rooms
- Providing friendship to the clinicians, as we find it's important to support each other throughout the day.
- Maintaining a top-class appearance, as the face of the clinic.
- Ensuring music is playing
- Ensuring the bathroom remains stocked with toilet roll, soap, towels.
- Maintaining an effortless flow of clients and positive energy in the clinic through exceptional organisational and time management skills.
- Putting bags in the bins before the end of each day, if a bag has been filled.
- Taking the bins out through the gate on a Wednesday evening and back in on the Thursday/Friday morning.
- Taking the yellow clinical waste bin through the gate once a month for collection.
- General Social media management.

After some time at the clinic, we would train you in:

- Carrying out a pre-consultation with a client, taking relevant clinical notes prior to the clinician arriving if the clinic is running behind. This saves the clinician time during the consultation.
- Checking over medical history, before the clinician looks, looking for obvious contraindications to certain treatments.

This is a role where acting as a confident, authentically friendly, chatty and warm host/hostess is as important as your administrative and organisational abilities. We require someone with very flexible availability. We are currently temporarily open with the following hours.
- Monday 10am-2pm
- Tuesday 10am-8pm
- Wednesday 10am-8pm
- Thursday: Closed for renovations
- Friday 10am-2pm
- Saturday 10am-2pm
- Sunday Closed

These hours will most likely increase a little. You are not required to work all hours, but we expect at least 3 full days availability and would prefer the full 5 on a flexible basis. You can access the calendar from home to see when we have closures, staff away, etc.

**Our vision, values and plans**

We pride ourselves on being an advanced medical aesthetics practice producing natural, fresh results. We do not do ‘trout pouts’, ‘hamster cheeks’ nor ‘Barbie Doll’ or ‘Kimmy K’ packages. We would kindly ask that your facade reflect these company values.

Though we have operated elsewhere in the UK for several years, we had no brand presence on the Fylde Coast until 2023, and we have reached our 3-year goals within 9 months of opening the flagship clinic. We are generally fully booked all day; every day and we like to think this is due to a combination of wonderful results and exceptional care.

We intend to continue our rapid growth as the most respected, trusted and valued aesthetics clinics in the area, and this is an excellent time to join us at this early stage in the company.

Our patients include those with significant public exposure, and influential individuals with a high net worth, and you must be comfortable in working with these patients to a truly exceptionally high standard. **Class, quality of service and discretion is paramount.**

Our motto is **‘natural but noticeable’** - we only compete on quality, and will never compete with salons on price. The same is to be said about our service, our goal is to offer the best, and **our staff get a sense of achievement knowing they've achieved their best each day and made a difference to someone’s life**.

**Who we are looking for**

Reporting to the Clinical Director, you will b

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