Customer Service Executive

3 weeks ago


Biggleswade, United Kingdom United Independent Distributors Ltd Full time

**JOB SUMMARY**:
The overall objective of the Customer Service Executive involves working as part of the customer service team to ensure departmental targets are met as a whole. It also involves working with your line manager to identify and promote change that will facilitate improvement of the customer experience and ensure continued high standards of quality and productivity are maintained.

Key areas of focus are:

- Working on an in-house system, to ensure that all work carried out on behalf of the customer is carried out within the acceptable timeframe and that all queries are dealt with in the same way.
- To ensure all work is carried out to a high standard maintaining professionalism at all times
- An in-depth understanding of order processing & query resolution, and the needs of customers and publishers.
- Strong communication skills across all platforms and levels.
- Strive for 'best in industry' service being an ambassador for United Independent Distributors
- Good written and verbal communication
- Excel proficient to intermediate level

RESPONSIBILITIES:
Customer Service
- Resolve and respond promptly to telephone and written queries from customers in line with key performance indicators in order to meet or exceed customer's needs.
- Proactively liaise with customers to maintain a first-rate working relationship
- Prepare and action orders/credits/requests received from customers/publishers.
- Assist with sorting & counting the departments post by the end of each day to enable the team to start working immediately each morning.
- To liaise effectively with all other departments to achieve swift problem resolution and maintain good communication internally and externally.
- Assist with identifying process improvements to enhance service and job satisfaction.
- Report to the line manager your progress regularly throughout the day to ensure service level agreements can be met.
- Whilst training will be given, previous experience in Customer Service would be preferable, inc experience with Outlook, Keyboard Skills, efficient in Excel and the answering of telephones.
- Being able to work as part of a team is required.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Biggleswade, SG18 8YL: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Office Customer Service: 1 year (required)

Work Location: In person



  • Biggleswade, United Kingdom Zeus Packaging Full time

    **Position**:Customer Service Representative This role contributes to a thriving sales environment, working in conjunction with operations, external sales, finance & procurement. As a Customer Service Executive, you will be the primary point of contact for our valued customers, ensuring exceptional service and support throughout their experience with us....


  • Biggleswade, United Kingdom CTCARBON Full time

    CT Carbon is a high growth e-commerce business specialising in automotive styling. Our team is rapidly expanding and we're looking for a passionate customer service executive to ensure we are able to provide the best possible experience to our global customers Skills needed - Good and confident telephone manor - Proficient with computer and MS office -...


  • Biggleswade, United Kingdom Zeus Packaging Full time

    **SUMMARY OF ROLE** This role contributes to a thriving sales environment, working in conjunction with operations, external sales, finance & procurement. The Postholder will deliver great customer services, with the ability to understand and meet the needs of clients who need assistance. Whilst primarily ensure the customer journey from Quote to Order,...


  • Biggleswade, United Kingdom Hales Group Limited Full time

    Customer Service Advisor My client in Biggleswade is looking for a Customer Service Advisor to join their team on a temp to perm basis based in their modern and spacious office. You will be working in a busy and friendly team with full training provided. - Hours are Friday - Monday 9am - 5pm - £11ph rising after 12 weeks - Weekly pay moving to monthly after...


  • Biggleswade, Central Bedfordshire, United Kingdom Redwood Appointments Full time

    Are you looking for a new challenge in customer service? Then we have the perfect opportunity for you We are looking for a Customer Service Administrator to join our client in Biggleswade on a six-month fixed-term contract. In this role, you will play a critical part in supporting team members and contributing to the success of the business. The Customer...


  • Biggleswade, United Kingdom CEF Full time

    City Electrical Factors Ltd **ONLINE CUSTOMER SERVICE ADVISOR FULL TIME** **An exciting career opportunity has arisen for a Full Time, Online Customer Service Advisor to join our team and be part of our online operation based in Biggleswade to help assist in the day to day running of the customer services department.** This is a fantastic opportunity to...


  • Biggleswade, United Kingdom Allstaff Recruitment Full time

    **Allstaff Recruitment** are currently seeking a **Customer Service/Administrator** based in **Biggleswade** for a multinational manufacturing company. - **Summary of the**_ **Customer Service/Administrator** _**role **_ **Salary**: £26,000 - £29,000 **Location**:Biggleswade **Type of Contract**: Permanent, Full time **Hours**: Monday - Friday 8:30am -...


  • Biggleswade, United Kingdom Bowman Ingredients Ltd Full time

    Job Advert **Established in the UK in 1992, Bowman Ingredients specialises in the production of coating systems for customers in the global food processing industry.** Through our strong customer focus and dedication to product innovation, we have grown to become one of the UK’s leading food coatings companies and a major player worldwide. We work with...


  • Biggleswade, United Kingdom Smart 10 ltd Full time

    Job Title: Customer Service Administrator **Salary**: £11.00 per hour Location: Biggleswade Contract: Temporary to Permanent, Hours: Monday to Friday (8.00 - 5.30 pm) Company Profile: This company are going from strength to strength and are busier than ever. They provide a friendly, welcoming team who are all there to create a great working environment...


  • Biggleswade, United Kingdom Travis Perkins plc group Full time

    **Customer Service TAssistant (Biggleswade TP)** Are you looking to kick start your career or grow your career in a different industry? Keen to work for one of Britain's Top Employers? If you're passionate about customer service, teamwork and sales and want the opportunity to earn whilst you train for a nationally recognised qualification, we want to hear...


  • Biggleswade, United Kingdom Barclays Full time

    **Customer Service Advisor - Branch** **Biggleswade / Hybrid** **£23,300 per annum + Excellent Benefits** **Rotating between 7am-11pm Monday to Sunday** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must...

  • Customer Service

    1 day ago


    Biggleswade, United Kingdom Redwood Appointments Full time

    **Customer Service & Parts Administrator** A great new role for a Customer Service & Parts Administrator has come in for a multinational equipment manufacturer and service provider, based in Biggleswade. Ensuring effective procurement and sales of machine parts, helping ensure maximum commercial recovery from service engineers’ times, minimising the...


  • Biggleswade, United Kingdom Redwood Appointments Full time

    **Parts and Customer Service Administrator** A great new role for a Parts and Customer Service Administrator has come in for a multinational equipment manufacturer based in Biggleswade. Ensuring effective procurement and sales of machine parts, help ensure maximum commercial recovery from service engineers’ times, participate in minimising the...


  • Biggleswade, United Kingdom Osborne Appointments Full time

    ** Sales Executive Assistant Are you a highly organised, customer focused individual? Would you like to join a supportive and friendly company? I may have the role for you! OA are working with a client based in Biggleswade who are looking for a **Sales Executive Assistant** to join their team. Benefits: - Annual Performance-based bonus scheme - Cycle to...


  • Biggleswade, United Kingdom SAZ Food Limited Full time

    Follow established recipes to prepare menu items. Serve customers in a fast, efficient and friendly manner. Follow guidelines to ensure correct serving temperatures and adequate portion control. Provide customers with information regarding food ingredients, availability and pricing. **Job Types**: Full-time, Part-time, Permanent, Temporary...


  • Biggleswade, United Kingdom UCFS Europe Full time

    **_Are you fluent in Italian and English? _** **_Do you have experience in customer service and/or debt collection?_** If so, we are looking to recruit for an experienced **Customer Service/Debt Collection Agent** to join our team based in Biggleswade - **Working hours: 40 hour week**: - **Different shifts, Monday to Saturday, from 8:00 to 19:00 (working...


  • Biggleswade, United Kingdom Jark (Stevenage) Ltd Full time

    Jark Stevenage are urgently recruiting for Part Time Customer Service Advisors for a major distributor based in Biggleswade. This is an established company with strong growth with excellent prospects of progression. As a Customer Service Advisor your duties will include but are not exclusive to: - Inbound & Outbound calls to customers and other branches -...


  • Biggleswade, United Kingdom Recruit With Ease Full time

    We are recruiting for our client in Biggleswade who are looking for Customer Service Advisors. This position will be based in Biggleswade, on a Full-time, temp to permanent basis. Responsibilities will include: - Inbound and outbound calls to customers and their internal branches. - Processing customer’s website placed orders. - Processing internal...


  • Biggleswade, United Kingdom Recruit With Ease Full time

    We are recruiting for our client in Biggleswade who are looking for Customer Service Advisors. This position will be based in Biggleswade, on a Full-time, temp to permanent basis. Responsibilities will include: - Inbound and outbound calls to customers and their internal branches. - Processing customer’s website placed orders. - Processing internal...


  • Biggleswade, United Kingdom Recruit With Ease Full time

    We are recruiting for our client in Biggleswade who are looking for Customer Service Advisors. This position will be based in Biggleswade, on a Full-time, temp to permanent basis. Responsibilities will include: - Inbound and outbound calls to customers and their internal branches. - Processing customer’s website placed orders. - Processing internal...