Ecommerce Strategist

We’re on the lookout for proactive and commercially savvy eCommerce Strategist to join our growing Client Success team based either in Stockton-on-Tees or Newcastle.

As an eCommerce Strategist, your ultimate goal is to help retailers grow their businesses online by aligning their needs with Visualsoft products and services. To create and deliver an all encompassing ecommerce strategy.
You’ll manage a portfolio of clients immersing yourself with each of their businesses, effectively becoming an extension of their in-house eCommerce team. Your client base will be varied across different industries, and you’ll be committed to providing a bespoke service tailored to the client by gaining a deep understanding of their business.
With your clients at the centre of everything you do, you will be responsible for their growth, satisfaction and relationship with Visualsoft by ensuring they are happy and their online business is growing. Liaising with key departments you will be at the forefront of delivering collaborative marketing strategies that are aligned with the vision of your clients, designed to deliver strong performance in order maximise growth opportunities for both the client and Visualsoft.
Working proactively with your Account Director, you will identify opportunities using a strategic approach to propose additional services to secure further business with existing clients.
**What you'll be doing**
- Build and nurture strong client relationships
- Understand client needs and develop plans and strategies to address them
- Work closely with clients to immerse yourself in their business to understand their goals and objectives
- Build an understanding of clients’ areas of focus and opportunity to ensure relevant and targeted strategies are identified and implemented
- Ensure that all clients have a strategic vision and roadmap to deliver growth/overcome challenges
- Lead on campaign creation, planning and measurement
- Collaborate with internal teams to deliver successful campaigns to your clients
- Monitoring campaign performance, delivering regular performance reports to clients
- Take responsibility for the quality assurance of all services delivered to your clients
- Resolve customer complaints quickly and effectively
- Keep close to client commercials and profitability, and ensure you’re on the pulse with client performance
- Always be on the lookout to identify commercial opportunities to grow and develop your clients
**Requirements**:

- A proven track record of achieving individual and team targets
- Previous experience presenting to key business stakeholders Google Analytics and Google Adwords certified
- Strong communication and presentation skills; face to face, written and verbal
- Strong workload management and prioritisation skills
- Well presented, well-spoken, articulate and professional
- Determined, driven and willing to learn
- Supportive and ability to mentor and coach others
- Passionate about self-development
**Desirables**:

- Experience working within a digital agency environment
- A knowledge or appreciation of eCommerce
**Benefits**
- Competitive basic salary + OTE £35-£40k
- Unlimited holiday
- Fully flexible working
- BUPA Employee Assistance Programme
- VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, Birchbox to Just Eat there's something for everyone
- Free breakfast, fruit, hot and cold drinks & protein shakes
- Friday afternoon drinks - wind down for the weekend with a choice of soft and alcoholic drinks
- Pension scheme
- Discounts across our brands
- Regular team social events
- Training & development
**Talent Hunter Referral Bounty - £500