Summer Residence Assistant

1 week ago


Bournemouth, United Kingdom EF Language School Full time

**SUMMARY**:

- Assist the Residence Manager with the smooth running of the residence.
- Full-time or Part-time, 09:00-17:00 / 17:00-01:00
- Shares emergency duty on a rota basis
- Reporting to the Residence Manager
- Salary confirmed at interview

**CORE SKILLS**:

- Highly motivated, energetic, positive
- Customer service orientated, friendly & approachable manner
- Able to remain calm under pressure & to diffuse potentially difficult situations
- Sensitive to needs of international students living away from home
- Excellent communicator with students, colleagues, and external suppliers
- Attention to detail, organised & thorough

**OBJECTIVES**:
- To ensure that the day-to-day operations of the residences is run smoothly, efficiently and effectively in all areas

- To ensure the residences provide a comfortable, safe living environment

- To maintain EF policies, accreditation criteria and Golden Rules

- To provide the highest level of customer service at all times

- To help maintain ‘one team’, where the different departments liaise and interact effectively and efficiently.

**RESPONSIBILITIES**:

- Be welcoming, kind, and caring when dealing with the students.
- Assist with all arrivals and departures of students from the residences.
- Distribute student keys and all relevant information to the students upon arrival.
- Ensure rooms are cleaned before arrival and after departure.
- Coordinate room checks every night at curfew for the ILSY students to ensure students are safely in the residence. Inform the Building Lead or the Residence Manager if there is any issue needing immediate attention in which you cannot solve.
- Maintain the appearance and functionality of the residences by keeping an organized and clean work area.
- Assist students with any questions, concerns, needs, or issues they may have regarding the residence or residence related situations.
- Keep the residence manager informed of the residence availability, any changes of student rooms within the residence, or any other relevant information.
- Attend weekly or bi-weekly meetings with the team (as set by the residence manager).
- Liaise with the customer support team and the Residence Manager to ensure all residence related issues with students are dealt with and handled effectively.
- Assist with any meal distribution that may happen at the residence.
- Monitor the safety and well-being of the facilities, rooms, and residence itself. Contact the Residence Manager with any problems regarding these entities.
- Inform the students of all residence related rules.
- Manage the set-up and operation of resident related activities for the residential students.
- Inform the welfare team or Residence Manager if there is an issue related to a student that involves safeguarding concerns.
- Shares emergency-phone duties with other school staff.
- Assist with any other relevant residence duties and tasks to maintain functionality, student satisfaction, safety, and appearance.

TASKS & RESPONSIBILITIES MAY VARY

**Job Types**: Full-time, Part-time, Fixed term contract
Contract length: 8-10 weeks
Part-time hours: 40 per week

**Salary**: £11.00 per hour

**Benefits**:

- Referral programme

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Bournemouth, Dorset: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 02/07/2023


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