Customer Assistant

6 months ago


Inverurie, United Kingdom M&S Full time

**Key Accountabilities**

Customer Assistant

Purpose

To deliver a great shopping experience for their customers, putting customers before task every time

Champion new ways of working within stores through an open mindset and positive attitude

Complete tasks and processes that deliver ‘best in town’ standards

Serve and sell across all channels brilliantly well

Be the voice of our customer to help us continually improve

Working Pattern:
Week 1:
Tues: 1200-1800

Thurs: 1200-1800

Sat: 1600-2200

Week 2:
Tues: 1200-1800

Thurs: 1200-1800

Fri: 1200-1800
**Key Capabilities**

**Working Pattern**
Week 1:
Tues: 1200-1800
Thurs: 1200-1800
Sat: 1600-2200

Week 2:
Tues: 1200-1800
Thurs: 1200-1800
Fri: 1200-1800

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates, its strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG


  • Customer Assistant

    5 months ago


    Inverurie, United Kingdom M&S Full time

    **Summary** Working Pattern Thurs, Fri & Sat: 1800-2200 **All the details** **Working Pattern** Thurs, Fri & Sat: 1800-2200 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business,...

  • Customer Assistant

    6 months ago


    Inverurie, United Kingdom Marks & Spencer Full time

    **Purpose** **Working hours - must be over 18 years of age due to contracted hours** **Saturday 04:30-12:30** **Sunday 06:00-12:00** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes...

  • Customer Assistant

    6 months ago


    Inverurie, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels...

  • Customer Assistant

    6 months ago


    Inverurie, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels...


  • Inverurie, Aberdeenshire, United Kingdom Homebase Full time

    About the Role:Contract: As a part-time and temporary team member, you will work varying hours from 4 to 24 hours per week, including evenings and weekends.Salary: National Living WageDay-to-Day: You will be responsible for delivering exceptional customer service and maintaining a clean and tidy store environment.What We're Looking For:We are seeking a team...


  • Inverurie, Aberdeenshire, United Kingdom Homebase Full time

    About the Role:Contract: As a seasonal team member at Homebase, you will be working on a part-time and temporary basis, with hours varying from 4 to 24 hours per week. It's essential that you're available to work both evenings and weekends.Day-to-Day: You will be helping to ensure our customers have a great experience and assisting our stores to stay full,...


  • Inverurie, Aberdeenshire, United Kingdom Iceland Foods Full time

    About this roleWe are now recruiting for a Retail Assistant to join our supportive Iceland family. As a Retail Assistant, you are at the heart of our operation and we are looking for individuals who share our energy and passion and will contribute to our ongoing success.Your roleEnsure that you deliver great standards and a store to be proud of so that our...

  • Counter Assistant

    5 months ago


    Inverurie, United Kingdom MacGregor Industrial Supplies Ltd Full time

    We are currently seeking a Counter Assistant to assist with the day-to-day running of our busy showroom. The role will involve dealing with customer enquiries, processing sales, stock replenishing and general upkeep of the showroom floor. **Key Responsibilities** - Provide excellent customer service. - Communicate effectively with customers. - Provide a...

  • Shop Assistant

    5 months ago


    Inverurie, United Kingdom John Davidsons Butcher Full time

    Responsibilities: - Assist customers with their inquiries and provide excellent customer service - Maintain a clean and organized shop environment - Stock shelves and display chills ensureing inventory is properly displayed - Operate the cash register and handle transactions accurately - Assist in receiving and unpacking merchandise - Collaborate with team...

  • Optical Assistant

    5 months ago


    Inverurie, United Kingdom Specsavers Full time

    SPECSAVERS INVERURIE ARE RECRUITING Full-time Optical Assistant position available Overview - As an optical assistant you will make sure every customer gets a fantastic experience in store from start to finish. - Be confident providing advice, explaining offers and listening to each customer’s needs. - You will work within a fast-paced environment and...

  • Customer Team Member

    5 months ago


    Inverurie, United Kingdom Coop Full time

    **Customer Team Member** - Location: The Co-operative Food, Burghmuir Drive, Inverurie, AB51 4GY- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid...


  • Inverurie, United Kingdom Tessenderlo Group Full time

    Company DescriptionWith more than 50 years of expertise in drainage and water management JDP is more than a just a merchant. JDP combine quality products, stock, in-depth, knowledgeable staff, dedicated delivery and technical assistance to be the one-stop shop. On top of that, we are a great company to work for! - Job DescriptionWe are actively looking to...


  • Inverurie, United Kingdom JDP Full time

    Company Description With more than 50 years of expertise in drainage and water management JDP is more than a just a merchant. JDP combine quality products, stock, in-depth, knowledgeable staff, dedicated delivery and technical assistance to be the one-stop shop. On top of that, we are a great company to work for! **Job Description**: We are actively...

  • Customer team leader

    4 weeks ago


    Inverurie, United Kingdom CO-OP Full time

    Closing date: 31-10-2024 Customer Team Leader Location: Station Road, Kemnay, Inverurie, AB51 5 RB Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid...


  • Inverurie, Aberdeenshire, United Kingdom Co-op Digital Full time

    Customer Service Team LeadWe're looking for a skilled Customer Service Team Lead to join our team at Co-op Digital. As a key member of our store team, you'll be responsible for delivering exceptional customer service, leading by example and coaching your colleagues to do the same.Key Responsibilities:Provide friendly and welcoming service to customers,...

  • Leisure Assistant

    11 hours ago


    Inverurie, United Kingdom Aberdeenshire Council Full time

    Job Description We are seeking enthusiastic and customer-focused individuals to join our team of Leisure Assistants. This role is perfect for someone who enjoys creating a positive experience for others in a safe, clean, and welcoming environment. As a Leisure Assistant, you will support the delivery of leisure activities and services, ensuring our...

  • Sales Assistant

    5 months ago


    Inverurie, United Kingdom Autoparts Of Inverurie Full time

    We are looking for someone to join our Front Shop team to help deliver a high standard of service for our customers. **General Duties of the Job**: - Processing till sales as well as cash handling - Assisting Customers find items and offering advice - Checking and putting away stock - Placing Orders for customers and handling returns - Cleaning duties...


  • Inverurie, Aberdeenshire, United Kingdom Euthenia Recruitment LtdT.A.2020 Recruitment Full time

    Job DescriptionEuthenia Recruitment Ltd/T.A.2020 Recruitment is seeking a skilled Credit Control Assistant to join their team in Inverurie.This contract position, with a minimum of 6 months, may also be made permanent for the right candidate.This role is ideal for a post-graduate looking for an assistant position with a reputable company.Key responsibilities...

  • Retail Assistant

    6 months ago


    Inverurie, United Kingdom Farmfoods Full time

    **Retail Assistant - Part Time, 12 hours.** We are looking to recruit a new retail assistant for our shop in Inverurie, Aberdeenshire. We offer a permanent part time position working a variety of shifts, with a minimum of 12 hours worked over 3 days from 7 each week, including weekends. **Pay & benefits**: The amount that you will earn depends on your...

  • Retail Assistant

    6 months ago


    Inverurie, United Kingdom Farmfoods Full time

    **Retail Assistant - Full Time, 39 hours** We are looking to recruit a new retail assistant for our shop in Inverurie, Aberdeenshire. We offer a permanent 39 hour full time position working a variety of shifts, 5 days from 7 each week. Please note that for full time positions we will generally require you to be fully flexible in your availability for work...