Bookings Assistant

3 months ago


Shipley, United Kingdom Fortem People Full time

**Bookings Assistant**

We are looking for an adaptable Bookings Assistant for our small but very established client in Shipley. This business works closely with the NHS and other public authorities, providing a range of interpretation and translation services.

You will be the first point of contact for interpreter bookings, ensuring their needs are met in line with service level agreements.

**Key Duties**:

- Responsible for appropriately signposting interpreter if required.
- Liaising with interpreters regarding pending, amended, changed or cancelled bookings.
- Completing administration tasks in a timely manner.
- Deal with complex booking enquiries, issues or problems and be the first point of contact for minor complaints or concerns and/or escalating to the correct person.
- Accurately recording information in the system.
- Create, amend or cancel interpreter booking requests.
- Regularly updating clients on the status of their booking.
- First line support for interpreter enquiries, issues or problems such as portal use or travel expenses.

**Key Requirements**:

- Strong IT skills and the ability to learn new and bespoke systems quickly
- Proven experience of multi-tasking in a fast-paced environment
- A positive, can-do attitude
- Resilient and level-headed under pressure
- Logical thinker and a strong problem solver
- GCSE Grade C in Maths & English
- Team player
- High attention to detail
- Polite, organised and hard-working
- The ability to understand and follow instructions well
- Concise and succinct communication skills

**What this job is not**:

- It’s not a typical call-centre - this is a small, close-knit team, dealing with urgent requests. You need to be adaptable, calm and pragmatic.
- It’s not scripted - you will use your own initiative on every task.
- It’s not an admin role - this role is systems based and involves a lot of time on the phone.
- It’s not routine - no two days are the same, but time will fly
- It’s not a steady pace - sometimes it’s busy, sometimes it’s quiet. We need someone who can adapt to this.

**What this job is**:

- A long-term career in a friendly and caring business. You will be part of the family
- A fantastic opportunity to learn about hundreds of different cultures, languages and communities.
- A rewarding role where you will make a difference and help people.
- Busy and varied.
- Speaking to lots of lovely people each day.
- A warm feeling; profits are pumped into local charities to help the community further.

**Salary**: £23,400 per annum

**Holidays**: 28 days increasing with service

**Hours**: 37.5 hours per week, Mon to Fri, 8am-4pm or 10am-6pm shifts.

**Location**: Shipley, 3 days in the office, 2 days from home - soon moving to a brand-new office space in Shipley

**Benefits**: Private Healthcare, Pension, Additional 1 day holiday for your birthday.

‘On call’ cover on evenings/weekends on a rotational basis is required once confident in the role. Additional payment is provided for this.

**Job Types**: Full-time, Permanent

**Salary**: £23,400.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Work Location: In person


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