Bookings Assistant

5 months ago


Shipley, United Kingdom Fortem People Full time

**Bookings Assistant**

We are looking for an adaptable Bookings Assistant for our small but very established client in Shipley. This business works closely with the NHS and other public authorities, providing a range of interpretation and translation services.

You will be the first point of contact for interpreter bookings, ensuring their needs are met in line with service level agreements.

**Key Duties**:

- Responsible for appropriately signposting interpreter if required.
- Liaising with interpreters regarding pending, amended, changed or cancelled bookings.
- Completing administration tasks in a timely manner.
- Deal with complex booking enquiries, issues or problems and be the first point of contact for minor complaints or concerns and/or escalating to the correct person.
- Accurately recording information in the system.
- Create, amend or cancel interpreter booking requests.
- Regularly updating clients on the status of their booking.
- First line support for interpreter enquiries, issues or problems such as portal use or travel expenses.

**Key Requirements**:

- Strong IT skills and the ability to learn new and bespoke systems quickly
- Proven experience of multi-tasking in a fast-paced environment
- A positive, can-do attitude
- Resilient and level-headed under pressure
- Logical thinker and a strong problem solver
- GCSE Grade C in Maths & English
- Team player
- High attention to detail
- Polite, organised and hard-working
- The ability to understand and follow instructions well
- Concise and succinct communication skills

**What this job is not**:

- It’s not a typical call-centre - this is a small, close-knit team, dealing with urgent requests. You need to be adaptable, calm and pragmatic.
- It’s not scripted - you will use your own initiative on every task.
- It’s not an admin role - this role is systems based and involves a lot of time on the phone.
- It’s not routine - no two days are the same, but time will fly
- It’s not a steady pace - sometimes it’s busy, sometimes it’s quiet. We need someone who can adapt to this.

**What this job is**:

- A long-term career in a friendly and caring business. You will be part of the family
- A fantastic opportunity to learn about hundreds of different cultures, languages and communities.
- A rewarding role where you will make a difference and help people.
- Busy and varied.
- Speaking to lots of lovely people each day.
- A warm feeling; profits are pumped into local charities to help the community further.

**Salary**: £23,400 per annum

**Holidays**: 28 days increasing with service

**Hours**: 37.5 hours per week, Mon to Fri, 8am-4pm or 10am-6pm shifts.

**Location**: Shipley, 3 days in the office, 2 days from home - soon moving to a brand-new office space in Shipley

**Benefits**: Private Healthcare, Pension, Additional 1 day holiday for your birthday.

‘On call’ cover on evenings/weekends on a rotational basis is required once confident in the role. Additional payment is provided for this.

**Job Types**: Full-time, Permanent

**Salary**: £23,400.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Work Location: In person



  • Shipley, United Kingdom HPCareers Limited Full time

    HPCareers Limited is seeking an experienced Financial Operations Assistant to join their Finance department in an administration capacity.The successful candidate will be responsible for managing the Sales Day book, Debtors, Sales ledger, and Purchase ledger, as well as providing daily, weekly, and monthly reporting.Manage Sales Day book, DebtorsProcess...


  • Shipley, Bradford, United Kingdom HPCareers Limited Full time

    HPCareers Limited is currently seeking an experienced Finance Assistant to join their Finance department in an administration capacity.The ideal candidate will support with managing sales day books, debtors, sales ledgers, and purchase ledgers, as well as providing daily, weekly, and monthly reporting.Manage and reconcile sales day books and debtors.Support...

  • Finance Assistant

    1 week ago


    Shipley, United Kingdom HPCareers Limited Full time

    HPCareers are currently assisting our client who now has an opportunity for an experienced Finance Assistant. We are looking for somebody to join the Finance department in an administration capacity to support with the following tasks; Manage Sales Day book, Debtors Sales ledger & Purchase ledger responsibilities Daily / Weekly / Monthlyreporting ...

  • Finance Assistant

    2 weeks ago


    Shipley, United Kingdom HPCareers Limited Full time

    HPCareers are currently assisting our client who now has an opportunity for an experienced Finance Assistant.We are looking for somebody to join the Finance department in an administration capacity to support with the following tasks;Manage Sales Day book, DebtorsSales ledger & Purchase ledger responsibilitiesDaily / Weekly / MonthlyreportingElectronic...


  • Shipley, United Kingdom Fentons, Kitchens, Bedrooms and Bathrooms. Full time

    JOB OPPORTUINTY. We are now recruiting for maternity cover Full or Part Time Kitchen Showroom Assistant/Designer. Your general duties as a Showroom Assistant will include: - Managing the showroom experience. - Available to cover colleague holidays and time off. - Ensuring the customer experience from the start of their journey to the end is seamless and...

  • HR/admin Assistant

    5 months ago


    Shipley, United Kingdom Myinternalrecruiter.Com Ltd Full time

    **HR Admin Assistant** The HR Administrative Assistant will be responsible for providing support to the HR Manager of a fast growing E Commerce Business based in Shipley. **Duties**: This is a new position in our expanding HR Department and would suit someone interested in completing admin tasks in a busy office. Some clerical experience is preferable, but...

  • Retail Sales Assistant

    5 months ago


    Shipley, United Kingdom The Works Full time

    **Retail Sales Assistant**: **8 hours contract weekly** **Why The Works?**: **_ We don’t just sell products. We inspire reading, learning, creativity and play._**: You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle...


  • Shipley, United Kingdom Westcliffe Health Innovations Full time

    PLEASE REFER TO SUPPORTING DOCUMENT FOR FULL JOB DESCRIPTION As a key member of the Dermatology administration team you will be responsible for ensuring the effective running of the Dermatology service reception as well as picking up general office duties. You will be a team player contributing to the overall high performance of the Westcliffe Health...


  • Shipley, United Kingdom The Walk in Bath Co. Ltd Full time

    **General Office Administrator** The role consists of the following: **Accounts Administration** - Purchase ledger - Inputting supplier invoices, checking supplier statements, Processing payments to suppliers, liaise with suppliers over the phone, managing subcontractors’ invoices. - Sales ledger - Creating customer invoices, inputting customer payments,...


  • Shipley, Bradford, United Kingdom HPCareers Limited Full time

    HPCareers Limited is seeking an experienced Finance Assistant to support the Finance department in an administration capacity.The successful candidate will be responsible for the following tasks:Sales Day Book and Debtors Management: Ensure timely and accurate management of sales day book and debtors.Sales Ledger and Purchase Ledger Responsibilities:...

  • Care Coordinator

    7 months ago


    Shipley, United Kingdom Affinity Care Full time

    Supporting the Quality Outcomes Framework (QOF) to achieve and support patients with specific disease areas. Consider other outstanding QoF performance targets ensuring proactive contact with patient to book and encourage attendance for those appointments eg cervical screening. Assist in raising awareness of health and well-being of our patients and their...


  • Shipley, United Kingdom Baildon Medical Practice Full time

    To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the...


  • Shipley, Bradford, United Kingdom Bradford District Care NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our Staff Bank team as a Fulfilment Administrator. This role will involve supporting the team leader in resourcing bank workers and fulfilling booking requirements for temporary staff across the trust.Main ResponsibilitiesSupport the Staff Bank Team Leader in resourcing bank...


  • Shipley, Bradford, United Kingdom Bradford District Care NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our Staff Bank team as a Fulfilment Administrator. This role will involve supporting the team leader in resourcing bank workers and fulfilling booking requirements for temporary staff across the trust.Main ResponsibilitiesSupport the Staff Bank Team Leader in resourcing bank...


  • Shipley, Bradford, United Kingdom Bradford District Care NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our Staff Bank team as a Fulfilment Administrator. This role will involve supporting the team leader in resourcing bank workers and fulfilling booking requirements for temporary staff across the Trust.Main ResponsibilitiesSupport the Staff Bank Team Leader in resourcing bank...


  • Shipley, Bradford, United Kingdom Bradford District Care NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our Staff Bank team as a Fulfilment Administrator. This role will involve supporting the team leader in resourcing bank workers and fulfilling booking requirements for temporary staff across the Trust.Main ResponsibilitiesSupport the Staff Bank Team Leader in resourcing bank...

  • Finance Assistant

    6 months ago


    Shipley, United Kingdom Teledyne e2v Semiconductors Full time

    Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas...


  • Shipley, Bradford, United Kingdom Bradford District Care NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our Staff Bank team as a Fulfilment Administrator. This role will involve supporting the team leader in resourcing bank workers and fulfilling booking requirements for temporary staff across the trust.Main ResponsibilitiesSupport the Staff Bank Team Leader in resourcing bank...


  • Shipley, Bradford, United Kingdom Bradford District Care NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our Staff Bank team as a Fulfilment Administrator. This role will involve supporting the team leader in resourcing bank workers and fulfilling booking requirements for temporary staff across the trust.Main ResponsibilitiesSupport the Staff Bank Team Leader in resourcing bank...


  • Shipley, Bradford, United Kingdom Bradford District Care NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our Staff Bank team as a Fulfilment Administrator. This role will involve supporting the team leader in resourcing bank workers and fulfilling booking requirements for temporary staff across the Trust.Main ResponsibilitiesSupport the Staff Bank Team Leader in resourcing bank...