Digital Ecommerce Assistant

7 months ago

London, United Kingdom Heathrow Full time

Heathrow is a city within a city. And there’s no place like it when it comes to the scale of our ambitions. Y ou’ll be part of a Commercial team that drives our profitability across everything from retail, property and airport transport, through to passenger services and contracts with airlines. At the centre of everything, we have a pioneering agenda for digital and e-commerce, as we look to transform the way our passengers spend at our airport. That’s because we want to drive innovation, as well as growth.

We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we ’re also passionate about delivering the best possible passenger experience. You’ll help us to get the balance right - not least so we can continue investing in an airport that leads the world.

As a Digital eCommerce assistant you will be merchandising and creating content. A high degree of influencing skills to consult with our retail partners to hone and manage business processes for fulfilment whilst delivering a visually appealing virtual shop window that passengers will love. You will nurture the development of personalisation through the digital and physical environment, contribute to both its marketing and continuous improvement of service through development of new ideas, innovations, and processes
- Drive operational efficiencies to improve improvements in customer experience, reduce stock declines, increase collections, and work closely with our retail partners/
- Support Retail eCommerce Manager in ad hoc duties.
- Merchandise and trade the site to drive and increase conversion.
- Content management for non-automated retailers, including the upload of manual product feeds.
- Maintain key retail partner online relationships in conjunction with existing offline account management team.
- Build relationships with retail operations teams to deliver seamless customer experience through process compliance and continuous improvement opportunities.
- Create online on-brand content with a keen focus on SEO best practice to drive organic traffic.
- Work with Marketing, Brand, CRM and other digital colleagues to deliver integrated annual marketing plan.
- Set up and maintain on-site promotions - including landing pages, monitoring success, and adopting strategies to improve efficiency and ROI.
- Identify and support digital marketing opportunities including PPC and Affiliates
- Create and deliver daily, weekly, and monthly reporting to business stakeholders based on current KPIs.
- Utilise retailer performance reports to identify opportunities for improvement and implement changes accordingly.
- Experience of retail eCommerce and digital marketing or marketing is desirable/Retail experience.
- Salesforce Commerce Cloud, business manager and order manager experience preferred.
- Knowledge of Online analytics tool Adobe Analytics Knowledge.
- Knowledge of Basic Adobe.
- Excel and PowerPoint skills.
- Entrepreneurial mindset and aptitude to sensitively challenge the status-quo. Flexible and adaptable to new challenges.

LI-Hybrid

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

**Our rewards**

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

**Working Location**

Our agile approach offers the opportunity to combine home working with meetings, events and training at the airport. All roles involve some on-

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