Experience Concierge Sales Associate

3 months ago

Birmingham, United Kingdom Selfridges Full time

A bit about the role
- Positively interact with customers by answering queries and providing guidance on our experiences and services
- Enable customers to choose the most suitable gift option for them, whether that’s a health & beauty experience, a special event for children & families, or a luxury restaurant experience for example. Continue to deliver a unique service by maintaining customer care, e.g. responding to customer enquiries, booking and following up on requests about experiences
- Be responsible for manning the experience desk at all times
- Confidently keep Experience Concierge trackers up to date
- Work confidently and collaboratively with various departments across the wider store, raising awareness of the experiences on offers to help drive sales
- Keep up to date with the various experience as they launch, taking every opportunity to expand your knowledge to share with customers and colleagues
- Be responsible for all administrative tasks within Experience Concierge Team
- Have knowledge of the city and be confident in reaching out to external companies to drive business into store

A bit about you
- A great communicator. You will adapt your style and service to suit customer needs and preference. Genuinely connecting with your customers while guiding them on the experiences available and support that best suit their needs.
- Collaborative, you will help to deliver exceptional service to our customers seeking a unique experience.
- Strong teamwork, providing clear and conscious daily handovers
- Extremely organised
- Well informed. You are aware of all store events, experience and gifting that may appeal to every customer.
- A strong administrator. Fully competent using Microsoft Suite with key focus on Excel.
- Known to be a sales and service expert. An example of our values, a trusted and respected colleague.

This job is a brilliant opportunity to join a close-knit team who are incredibly passionate about taking their Retail Service to the next level. If you’re looking to come into a new role and make a real impact, then this will be perfect for you.

A bit about us
**Rewards and benefits**

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
- Generous annual leave that increases with length of service
- Up to five paid volunteering days - from beach cleans to co-ordinating food and clothing donations
- Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
- Defined pension contribution scheme
- Generous commission scheme
- Enviable team member discount including sale previews and double discount days
- Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
- Subsidised gym memberships
- Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
- Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
- Access to a wide range of training programmes to help your career development

Read on to find out how you can play your part in Reinventing Retail

**Everyone is welcome**

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.

**Our awards cabinet**

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

  • Experience Concierge Sales Associate

    3 months ago

    Birmingham, United Kingdom Selfridges Full time

    A bit about the role - Positively interact with customers by answering queries and providing guidance on our experiences and services - Enable customers to choose the most suitable gift option for them, whether that’s a health & beauty experience, a special event for children & families, or a luxury restaurant experience for example. Continue to deliver a...

  • Exhibition Sales Associate

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Global Experience Specialists Full time

    Step into the Exciting Realm of EventsBecome a vital member of our Client Relations Team as a Business Development Associate at Global Experience Specialists, a premier name in live events marketing.Position Overview:Directly interact with exhibitors to enhance revenue streamsServe as the initial contact for prospective clientsPinpoint significant events and...

  • Night Concierge

    3 months ago

    Birmingham, United Kingdom Response - FirstPort Full time

    **Job Role**:Night Concierge **Location**:Hampshire, Birmingham **Salary**:£10.42 per hour, plus benefits **Job Sector**:Large & Complex **Hours**:4 on, 4 off 7pm-7am **The job role** As Concierge you will contribute to our vision of being the **UK's favourite** residential property manager by: - Provide a high standard level of customer service to...

  • Concierge

    3 months ago

    Birmingham, United Kingdom Care UK Residential Care Services Full time

    12+ hours per week (hours 8am to 2pm and 2pm to 8pm, may cover some weekend shifts) The Concierge ensures the overall concierge service is covered to the highest of standards. They play a key customer facing role, both as regards meeting and greeting visitors and operating the switchboard, taking messages and handling requests. **About you** - Computer...

  • Concierge

    3 months ago

    Birmingham, United Kingdom Hilton Full time

    Concierge (Part-Time) **WELCOME TO A WORLD OF OPPORTUNITIES** AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share...

  • Concierge

    3 months ago

    Birmingham, United Kingdom Centrick Full time

    The Company We are Centrick. We are the go-to experts specialising in all things residential and commercial property, with a national presence. ARMA accredited, with an IRPM-trained team, we provide building & estate management services for developments of all sizes, residential and mixed-use, in multiple locations across the UK. Committed to ensuring that...

  • Concierge

    3 months ago

    Birmingham, United Kingdom Hilton Birmingham Metropole Full time

    _**Please note, this is a part-time position (32hrs)**_ **WELCOME TO A WORLD OF OPPORTUNITIES** **AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - **No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to...

  • Business Development Associate

    2 months ago

    Birmingham, United Kingdom Global Experience Specialists Full time

    VacancyBusiness Development AssociateJob Reference NumberVN2Employment TypePermanentJob Advert Do you thrive in the fast-paced world of exhibitions and events? Do you have a passion for connecting with clients and driving business growth? If so, GES wants you!  We are excited to announce an opening for a dynamic and ambitious Business Development...

  • Concierge

    3 months ago

    Birmingham, United Kingdom Centrick Full time

    The Company We are Centrick. We are the go-to experts specialising in all things residential and commercial property, with a national presence. ARMA accredited, with an IRPM-trained team, we provide building & estate management services for developments of all sizes, residential and mixed-use, in multiple locations across the UK. Committed to ensuring that...

  • Concierge - Birmingham

    2 weeks ago

    Birmingham, United Kingdom PRS Full time

    RECRUITING – EXPERIENCED CONTRACT COVER FACILITIES/CONCIERGE ASSISTANT BASED IN BIRMINGHAM *** £13.20 PER HOUR – VARIABLE SHIFT ROTA *** Job Specification: The role reports to the onsite Facilities Manager together with working alongside the onsite cleaning team and hospitality assistant.  Duties include- To assist in the day to day running of the...

  • Concierge - Birmingham

    2 weeks ago

    Birmingham, United Kingdom PRS Full time

    RECRUITING – EXPERIENCED CONTRACT COVER FACILITIES/CONCIERGE ASSISTANT BASED IN BIRMINGHAM *** £13.20 PER HOUR – VARIABLE SHIFT ROTA ***Job Specification:The role reports to the onsite Facilities Manager together with working alongside the onsite cleaning team and hospitality assistant. Duties include-To assist in the day to day running of the site...

  • Concierge

    3 months ago

    Birmingham, United Kingdom Hilton Full time

    **WELCOME TO A WORLD OF OPPORTUNITIES** AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of...

  • Security Concierge

    3 months ago

    Birmingham, United Kingdom Oakpark Security Systems Ltd Full time

    Due to continued expansion, Oakpark Security are currently seeking reliable and professional Security Concierge officers to join our team for a new customer based in Birmingham. As a Security Concierge officer in the Child Protection sector, you will play a vital role in ensuring the safety, well-being, privacy and security of our client's patrons whilst...

  • Security Concierge

    3 months ago

    Birmingham, United Kingdom Royal Arch Management Ltd Full time

    Are you a Concierge who is looking for a new and exciting opportunity to work for a forward thinking and progressive company? Then look no further! We do things a bit differently! There is no corporate nonsense, and no old-fashioned hierarchy! Instead, we work with oodles of self-sufficient, autonomous teams across our group. Think of our regional offices...

  • Night Concierge

    3 months ago

    Birmingham, United Kingdom YMCA Heart of England Full time

    **JOB DESCRIPTION** **Job Title: Night Concierge** **Responsible to: Directly: Housing Services Manager** **Job Purpose** Responsible for providing security cover and at times low level of housing related support to adults / young people living in supported or general needs accommodation as assigned. During the night and day, you will ensure that the...

  • Security Concierge

    3 months ago

    Birmingham, United Kingdom Premier Support Services Full time

    **We are looking to recruit 1 x Residential Security Concierge required for Saturday & Sunday, 07:30am to 17:30pm.** **SIA licence required.** **Must be computer literate.** We are seeking a professional security Concierge with a Valid SIA License to work at one of our client's premises, you will be a lone worker so experience in a similar role is an...

  • Assistant Concierge Officer

    3 months ago

    Birmingham, United Kingdom St Anne's Hostel Full time

    **St. Anne’s Accommodation Job Description** **Name**: **Job title**: Assistant Concierge (Rota Shift - Days/Nights) **Location**: Main Hostel and Park View **Responsible to** the Lead Concierge Officer **Responsible directly **for, when necessary Kitchen Staff **Hours**: 37.5 per week (12.5 duties Monday to Sunday by rota) **Job purpose** Support...

  • Security Concierge

    3 months ago

    Birmingham, United Kingdom Premier Support Services Full time

    **We are looking to recruit 1 x Security Concierge required for 5 days a week, 15:00pm to 21:00pm.** **Pay Rate: £10.66 Per Hour** **SIA licence required.** **Applicants 18 years old and above only.** **Additional hours required for absence and holiday cover.** We are seeking a professional security Concierge with a Valid SIA License to work at one of...

  • Receptionist - Concierge

    3 months ago

    Birmingham, United Kingdom The Salvation Army Full time

    **Working hours**:40 hours per week, Monday - Friday 9:00 - 18.00 **Interview date**: To be confirmed We are looking for a motivated and appropriately skilled person with a genuine desire to be part of the team that supports vulnerable families who are homeless due to domestic abuse. **Key Responsibilities**: The role of Concierge with The Salvation Army...

  • Beauty Concierge Make Up Artist

    1 day ago

    Birmingham, Birmingham, United Kingdom Selfridges Full time

    Job SummaryWe are seeking a highly skilled Beauty Concierge Make Up Artist & Client Consultant to join our team at Selfridges. As a key member of our Beauty Concierge team, you will be responsible for delivering exceptional customer service and providing expert makeup advice to our clients.Key ResponsibilitiesCustomer Service Expertise: Provide personalized...