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Helpdesk Coordinator

7 months ago

Leeds, United Kingdom MKW Project Delivery Ltd Full time

Penguin FM is a total facilities management provider that offers a range of hard facilities management services to ensure safety and compliance. Our services include planned preventative maintenance, reactive maintenance and building compliance services. We work proactively with clients to minimise call-outs and provide reactive services 24/7.

Our mission is to deliver a FM service that is adaptable to meet our customer’s requirements. By continuous collaboration and new technologies, we will change the way property maintenance services are delivered to maximise our customer’s success.

**Role Description**

This is a full-time on-site role as a Facilities Management Help Desk Coordinator located in Leeds. The Facilities Management Help Desk Coordinator will be responsible for troubleshooting issues, providing technical and help desk support, and communicating with clients. They will also need analytical skills to track and report issues.

**Qualifications**
- Technical Support, Help Desk Support, and Troubleshooting skills
- Strong Communication skills
- Analytical Skills
- Ability to work under pressure and meet deadlines
- Attention to detail
- Experience working in facilities, maintenance and/or property maintenance or management

**Responsibilities**
- Setting up accounts with new suppliers and sub-contractors
- Providing basic account administrative support including invoicing, maintenance scheduling, budgeting and expenses management
- Managing / recording property works and maintenance
- Instructing sub-contractors to carry out works where necessary
- Managing sub-contractors to ensure they follow procedures and health & safety

**Why Join Us?**
- Competitive compensation package.
- Opportunity to make a significant impact on our growth.
- Collaborative and supportive work environment.
- Professional development and career advancement.

**Application Process**

Pay: £20,000.00-£30,000.00 per year

**Benefits**:

- Company car
- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: A-24