Cctv Operations Centre Officer
7 months ago
**We are currently looking to build a pool of experience CCTV Operations Officer's to work across our 24/7 rota on 11 hour day, mid and night shifts. 4 shifts on, 4 shifts off.**
**Day shift 07:00-19:00**
**Mid shift 13:00-01:00**
**Night shift 19:00-07:00**
**The contracts being offered are casual zero hours and will be to cover staff holiday and sickness absence.**
**It is also essential that you have an SIA license for CCTV.**
**The main purpose of the role**:
This role will provide a professional, proactive, customer-focused service within a fast paced, technology-driven 24/7 Operations Centre.
The Operations Centre has both internal and external clients and a key aspect of the role will be to support the Shift Manager in co-ordinating the Councils response to Critical and Major incidents.
- **Work Pattern: 4 shifts on, 4 days off rotating between blocks of days and nights. Shifts are 12hrs (with 1hr unpaid lunch). This averages out to 38.5hrs a week over the course of a year.**_
**MAIN DUTIES**
- Monitor and respond to all customer issues and enquiries over multiple channels.
- Resolve product or service problems by clarifying the customer's need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- To contribute to the safety of the Borough with regular checks, monitoring and surveillance of CCTV cameras, ensuring all identified incidents are logged and reported.
- Manage all calls which includes out of hours (OOH) & telecare ensuring customer calls are answered swiftly, with the correct information provided and in line with the service operating procedures (SOPs).
- Provide support to the manned guarding security team located on the Town Hall complex and other remote sites across the borough both in and out of hours. Ensure security actively patrol and monitors the CCTV system in line with Assignment instructions.
- Report on any technical issues (e.g. CCTV faults), ensuring all faults are logged through the reporting system and the relevant service informed and the engineer notified.
- Support the smooth running of the CycleHubs SLA by supporting the shift supervisor with any queries.
- Ensure all alarm activations are responded to and escalated to key holders/contacts and emergency services immediately.
- Create documents, reports and correspondence by collecting and analysing customer information.
- To provide a high standard of customer service to residents and customers to include advice and information on Council related services
- Organise and maintain accurate records and documents using the appropriate process / system and within agreed timescales
- Comply with all policies and procedures and have a solid knowledge of the Councils CCTV Code of practice
- Work with colleagues, shift supervisors and managers to identify areas for improvement, ensuring the support offer remains appropriate for all service users
- Ensure agreed taskings are fulfilled and logged.
- Build sustainable relationships of trust through open and interactive communication
- Liaise with key stakeholders including the Police, council services, RSLs.
- Carry out all duties and responsibilities with reasonable care for the health and safety of self and others and report any potential hazards or unsafe practices to line manager.
- You may be required to attend court as a professional witness.
- To cover the work and shift patterns of colleagues at times of leave, sickness and other absenteeism and to work flexibly within the team rota system where required.
- DBS and Police checks will be carried out on all staff - the role is dependent on these being satisfactory.
- SIA accreditation - CCTV license with at least 6 months remaining
- To support the shift manager in coordinating the Council's response when dealing with a critical/major incident including stakeholder engagement and partnership working across various services to respond to the incident at hand.
- Ensure all documents, reports, and any correspondence are of excellent quality and critical/major incident notifications are sent in a timely manner and reporting mechanisms are updated accordingly in line with policy and procedure.
- Support taskings/operations and where required provide detailed reports.
- Proactive monitoring of CCTV to identify and effectively manage critical incidents, violent crime, ASB, Enviro-crime, and Safeguarding concerns.
- **Experience**_
- Experience in working within a Control Room / Operations Centre including the engagement of a wide range of customers/stakeholders and partners.
- Experience and proficient use of various security systems to identify, report and manage incidents.
- An understanding of local authority and various enforcement teams and partnership working
- Experience in managing and responding to events/incidents
- Experience working in a team to deliver set objectives within a high-pressure
-
Office Operations Coordinator
2 months ago
Walthamstow, Greater London, United Kingdom beBee Professionals Full time £30,000 - £45,000At beBee Professionals, we are seeking a highly skilled Administrator to provide administrative support for our team. This role is crucial for ensuring the smooth operation of our day-to-day activities and effective communication within the company.Key Responsibilities:Manage incoming calls, emails, and correspondence.Oversee office supplies and equipment...
-
Nursery Operations Manager
7 days ago
Walthamstow, Greater London, United Kingdom Quinteducation Full timeAbout the Role:As the Nursery Operations Manager, you will oversee the smooth running of our childcare centre, focusing on delivering exceptional care and educational experiences for our young learners. This role requires strong leadership and communication skills, as well as the ability to manage budgets, resources, and staff effectively.
-
Operations Assistant
6 months ago
Walthamstow, United Kingdom B&W DARTS AND TROPHIES LTD Full timeWe are looking for an energetic and willing apprentice to join our team. A role you can make your own, working in our operations department picking, packing, putting orders together, printing various logos and stickers, engraving orders and items. Grabbing stock from our warehouse and updating the system, plus other duties thrown in. This roll is mixed and...
-
Operations Assistant
3 months ago
Walthamstow, Greater London, United Kingdom beBee Professionals Full time £30,000 - £45,000Administrative Support RoleWe are seeking a highly organized and efficient Administrator to provide administrative support for our team in Walthamstow, United Kingdom. This role is essential for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Handle incoming calls, emails, and correspondence in a...
-
Childcare Centre Director
7 days ago
Walthamstow, Greater London, United Kingdom Quinteducation Full timeKey Responsibilities:Manage and develop a high-performing team of early years professionals.Oversee daily operations, including safety, health, and hygiene practices.Develop and implement training plans to upskill staff and enhance their knowledge of the Early Years Inspection Framework.Maintain effective relationships with parents, carers, and the local...
-
Premises Maintenance Officer
18 hours ago
Walthamstow, Greater London, United Kingdom Waltham Forest Full timeRole SummaryWe are currently seeking a Premises Maintenance Officer to join our team at Waltham Forest. As a key member of our premises team, you will be responsible for maintaining the general maintenance and minor repairs on our school premises, ensuring high standards of cleaning, and operating services to a satisfactory standard.Key...
-
Office Cleaner in Trinity Park Industrial Estate
7 months ago
Walthamstow, United Kingdom K. Burrett Cleaning Services Ltd. Full time**Cleaning Operative / Cleaner required ASAP for Walthamstow** **Trinity Park Industrial Estate** Come and join our London office cleaning team! You will be required to work for 2 hours per day, cleaning one office building. **£11.95 per hour** Monday - Friday 6.00am - 8.00am (morning) - You will be required to be a keyholder and to lock up, and set...
-
Senior Operations Manager
2 months ago
Walthamstow, Greater London, United Kingdom beBee Professionals Full time £35,000 - £45,000We are seeking a Senior Operations Manager to oversee daily operations, drive team performance, and ensure targets are met while fostering a positive and collaborative work environment at beBee Professionals.Key Responsibilities:Lead and motivate the team to meet performance targets and goals.Monitor and report on team performance, ensuring KPIs are...
-
Team Operations Director
2 months ago
Walthamstow, Greater London, United Kingdom beBee Professionals Full time £35,000 - £45,000We are seeking a highly experienced Team Operations Director to join our team at beBee Professionals in the UK. The ideal candidate will be responsible for leading and motivating the team to achieve performance targets and goals.Key Responsibilities:Lead and motivate the team to achieve performance targets and goals.Monitor and report on team performance,...
-
Planner / Scheduler - Gas
3 weeks ago
Walthamstow, United Kingdom Nuco Solutions Ltd Full timeWe are pleased to be working in partnership with a social housing contractor who are looking to recruit an experienced Contract Administrator / Works Scheduler / Planner on a temp-perm basis to join the Gas maintenance team which provides day-to-day administration across their key contracts (which cover social housing maintenance). As part of this varied...
-
Planner / Scheduler - Gas
4 weeks ago
Walthamstow, United Kingdom CV-Library Full timeWe are pleased to be working in partnership with a social housing contractor who are looking to recruit an experienced Contract Administrator / Works Scheduler / Planner on a temp-perm basis to join the Gas maintenance team which provides day-to-day administration across their key contracts (which cover social housing maintenance). As part of this varied...
-
General Assistant
6 months ago
Walthamstow, United Kingdom GLL Full timeGLL is looking for a General Assistant to join the team at Walthamstow Leisure Centre. You'll be involved in key aspects of the operational services across all areas of the centre including fitness and sales. If you have the passion to deliver excellent customer service in a leisure environment, there's never been a more exciting time to join us. General...
-
Receptionist/administrator
6 months ago
Walthamstow, United Kingdom NELFT NHS Foundation Trust Full timeThe post holder will provide effective front of house service and administrative support to the teams within the Jane Atkinson Health & Wellbeing Centre. This will involve dealing with general queries from the public, either face to face, over the phone and include booking appointments Input patient data onto relevant system. Being able to retrieve reports...
-
Operations Supervisor
3 months ago
Walthamstow, Greater London, United Kingdom beBee Professionals Full time £35,000 - £45,000Team Leader Job DescriptionWe are seeking a highly skilled and experienced Team Leader to join our dynamic team at beBee Professionals in Walthamstow, United Kingdom.Key Responsibilities:Lead and motivate the team to achieve performance targets and goals.Monitor and report on team performance, ensuring key performance indicators (KPIs) are met.Conduct...
-
Care Home Manager
4 weeks ago
Walthamstow, United Kingdom CV-Library Full timeRole – Registered Care Home Manager Location – East London Salary - £70,000 + Bonus Employment Type - Full-time, Permanent Are you an experienced and compassionate leader in the healthcare sector? Do you have a passion for delivering exceptional care to the elderly, particularly those living with dementia? Our client is seeking...
-
Residential Care Manager
4 weeks ago
Walthamstow, Greater London, United Kingdom L&Q Full timeJob Overview">We are seeking a highly motivated and experienced Scheme Manager to join our team in London, providing support for adults with mental health needs.">As Scheme Manager, you will be responsible for the operational management of the schemes, leading a team of staff to provide person-centred care and support that enables service users to be as...
-
Specialist Speech
6 months ago
Walthamstow, United Kingdom NELFT NHS Foundation Trust Full timeCome and work for us in Waltham Forest! We have an exciting opportunity for a Band 6 Speech and Language Therapist within our Deafness and Mainstream Schools team. The SLT paediatric team is based at Wood Street Health Centre, a purpose-built healthcare centre for children and young adults in the borough of Waltham Forest in the heart of vibrant East...
-
Camhs Administrator
7 months ago
Walthamstow, United Kingdom NELFT NHS Foundation Trust Full timeWe have an exciting new opportunity to work for a busy Childrens Mental Health Service to support patients, service users and external agencies based in the Waltham Forest area. We are looking for a full time Administrator that can hit the ground running in a busy and fast paced environment based at Wood Street Health Centre, in Walthamstow. This role will...
-
Recreation Assistant
6 months ago
Walthamstow, United Kingdom GLL Full timeGLL is looking for a Lifeguard to work at Waltham Forest Partnership. If you have the skills and ambition to join us as a Lifeguard, there's never been a more exciting time to join us. This is more than a Lifeguard job, it's a career. A Lifeguards job can't be underestimated, and neither can the responsibility that comes with this vital lifeguarding role if...
-
Play Park Assistant
6 months ago
Walthamstow, United Kingdom GLL Full timeGLL is looking for an Extreme Assistant to work at Waltham Forest Feel Good Centre. If you have the skills and ambition to join us as an Extreme Assistant, there's never been a more exciting time to join us. This is more than a job, it's a career. This leisure complex offers a trampoline park and soft play so we’re looking for an Extreme Assistant with a...