Planner / Scheduler - Gas

We are pleased to be working in partnership with a social housing contractor who are looking to recruit an experienced Contract Administrator / Works Scheduler / Planner on a temp-perm basis to join the Gas maintenance team which provides day-to-day administration across their key contracts (which cover social housing maintenance).
As part of this varied role, you will provide day to day administration support to ensure effective communication between the engineers and contact centres (which schedule for our maintenance professionals to undertake repairs).
The role will also involve providing ongoing customer care to residents using our service, responding to queries both by telephone and in writing.
Working as part of a small team, the successful candidate will be responsible for providing effective administrative support to the contract.
Experience:
* Must have a proven track record of working in a fast paced admin role within social housing or for a gas contractor which works alongside local authorities or housing associations.
* Excellent knowledge of Microsoft Office and experience of liaising with residential tenants, repair teams and internal clients is required. Please note; only candidates with suitable experience within the housing sector will be considered for this role, please do not apply if you have no experience within this field.
Purpose of role: The Repairs Planner/ coordinator main duties include supporting the managers with planning all aspects of the responsive repair works, dealing with residents, operatives and sub- contractors, working with the IT systems, managing operative’s diaries and general data input and administration.
Main Responsibilities ·
* Receive job notification and plan resource in our works management system
* To have focus on first time fix
* Plan and mobilise internal and supply chain contractor resource
* Update client systems with status milestones including completion forecasts
* Management job WIP (Completion in time/ jobs in jeopardy and overdue orders) · Maintain communications to our Customers
* Manage further works and material orders through to job completion
* Maintain effective communication with the operatives during the evolving day
* Consistantly demonstrate high levels of customer service and professionalism whilst dealing with all enquiries, documenting them accordingly and managing cases to resolution.
* Make outbound calls to update customers on works / case progress and undertake customer satisfaction survey
* Assist in the production of KPI data and provide reports to substantiate operational and financial efficiency.
* Work with the Manager to agree personal targets, KPI goals and strategies to improve performance, identify own development needs and achieve learning plans.
* Analyse internal processes and contribute ideas which may improve the team performance and/or extend its capability.
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