Band 2 Receptionist

2 weeks ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job overview**:
The Research & Development department at University Hospitals Birmingham has a Band 2 Receptionist post available, to assist in the provision of clinical trial services This post will be working with the research team, based at Heartlands Hospital.

As a Research Worker you will be responsible for supporting the research teams to deliver high quality care to research patients. You will be the point of contact for patients and visitors to the department. Excellent communications skills, a keen team player and the ability to work on your own initiative as well as working in a team environment are essential. The post holder must have a flexible approach to this post.

This post offers the opportunity to assist the team with participants' care pathways within research and working in collaboration with clinical teams offers personal development and job satisfaction.

You will have the opportunity to further develop excellent interpersonal communication, organisation, time management, documentation skills and work with more experienced researchers.

For any information about the above post, please contact

**Main duties, tasks & skills required**:
The overall activities of the post-holder will include:

- To welcome staff, patients and visitors in a friendly and professional manner, dealing with enquiries appropriately.
- Opening and distributing of daily post.
- Undertake daily and monthly filing.
- Answering the telephone in a courteous manner recording all messages accurately and referring on appropriately.
- To maintain confidentiality of records on the telephone and in conversation.
- Ensure the reception area is kept tidy.
- Organise ordering of stationary and storage.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4

**Experience**:
**Essential**:

- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy office / customer care environment

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