Contact Centre Performance Reporting Manager

2 weeks ago

Bridgwater, United Kingdom Artis Recruitment Full time

The Contact Centre Performance Reporting Manager will support the improvement of operational, business performance through the accurate and timely preparation of data into management information reports. This role will work with a variety of differentstakeholders to develop the relevant data reports and explain, assess and improve performance.
Performance Reporting Manager duties & responsibility's
- Responsible for the oversight of all data extraction and reporting activities across the customer contact operation.
- Producing insightful MI reports on a daily, weekly & monthly basis to agreed timetable.
- Working closely with senior stakeholders, drive the continuing improvement of the reporting capability, ensuring that processes and procedures align with overall business objectives.
- Undertake a continual review of reporting to ensure they meet the requirements of the key stakeholders.
- Lead the design and build of MI reports as requested by the customer operation.
- Embrace and encourage the use of technology to deliver MI in the most effective ways.
- Identify, analyse and interpret trends and patterns in complex data systems and reports.
- Ensure data integrity across the suite of MI produced.
- Manage the relationship between MI and key stakeholders ensuring the team meets the demands of the business.
Personal Attributes
- Passionate about data and reporting, able to extract data from different sources and communicate in an efficient and effective manner.
- Self-motivated, self-starter who will work well under pressure.
- Good communication and negotiation skills.
- Strong organisational skills and attention to detail.
- Experience of working to deadlines and prioritising work in an exceptionally dynamic environment.
- Passionate about data and insight.
- Excellent knowledge Microsoft Excel, Power BI and understanding of a contact centre operations background is essential.
- Knowledge SAP, SQL and Oracle is preferable.
The Performance Reporting Manager benefits include, excellent salary and pension, 30 days holiday, gym membership, clear career development plan and much more. The role offers hybrid working, so you would be required to be in the Bridgwater office 3 days aweek.

  • Cns Contact Centre Agent

    5 days ago

    Bridgwater, United Kingdom NHS South Central and West Commissioning Support Unit Full time

    Care Navigation Services are recruiting for CNS Contact Centre Agents (Band 3). We are recruiting for both full-time and part-time substantive staff. The current customer requirement is 8.30am to 6.30pm Monday to Friday, however dependent on customer need, services run over a 7 day a week and can be open 08:00-20:00 including bank holidays and the post...

  • Salaried GP

    4 weeks ago

    Bridgwater, United Kingdom Cannington Health Centre Full time

    This is an exciting opportunity to join our dedicated team at Cannington Health Centre. We are a dispensing practice who prioritise a high standard of patient care to our list of 5200 patients. We have a good work-life balance for our GPs and staff and we are keen to hear from GPs at any stage of their career. We have two positions available for a four and...

  • Reporting assistant

    4 weeks ago

    Bridgwater, United Kingdom Manpower UK Ltd Full time

    Location: Hinkley Point C, Somerset (Hybrid working) Department: Quality Rate of Pay: £130.00 per day Holiday Entitlement: 36 days per year (including bank holidays) Contact: Chelsey Lindsay, Contract: Manpower UK as your employer, client contract expected to last 6 months. Exciting Opportunity for a Reporting assistant The Reporting Assistant will...

  • Reporting assistant

    3 weeks ago

    Bridgwater, United Kingdom CareerBliss Full time

    Location: Hinkley Point C, Somerset (Hybrid working)Department: QualityRate of Pay: £130.00 per dayHoliday Entitlement: 36 days per year (including bank holidays)Contact: Chelsey Lindsay,Contract: Manpower UK as your employer, client contract expected to last 6 months. Exciting Opportunity for a Reporting assistantThe Reporting Assistant will be a member of...

  • Reporting assistant

    5 days ago

    Bridgwater, United Kingdom Manpower Full time

    Location: Hinkley Point C, Somerset (Hybrid working)Department: QualityRate of Pay: £130.00 per dayHoliday Entitlement: 36 days per year (including bank holidays)Contact: Chelsey Lindsay,Contract: Manpower UK as your employer, client contract expected to last 6 months. Exciting Opportunity for a Reporting assistantThe Reporting Assistant will be a member of...

  • Reporting assistant

    4 weeks ago

    Bridgwater, United Kingdom Manpower Full time

    Location: Hinkley Point C, Somerset (Hybrid working)Department: QualityRate of Pay: £130.00 per dayHoliday Entitlement: 36 days per year (including bank holidays)Contact: Chelsey Lindsay,Contract: Manpower UK as your employer, client contract expected to last 6 months. Exciting Opportunity for a Reporting assistantThe Reporting Assistant will be a member of...

  • Reporting assistant

    2 weeks ago

    Bridgwater, United Kingdom Manpower Full time

    Location: Hinkley Point C, Somerset (Hybrid working)Department: QualityRate of Pay: £130.00 per dayHoliday Entitlement: 36 days per year (including bank holidays)Contact: Chelsey Lindsay,Contract: Manpower UK as your employer, client contract expected to last 6 months. Exciting Opportunity for a Reporting assistantThe Reporting Assistant will be a member of...

  • Reporting co-ordinator

    2 weeks ago

    Bridgwater, United Kingdom Manpower UK Ltd Full time

    PLEASE NOTE THIS IS A LONG TERM TEMPORARY POSITION WITH MANPOWER UK LTD ON BEHALF OF OUR CLIENT Reporting Facilitator Location: Bridgwater (hybrid) Department: Quality Rate of Pay: £135 per day Holiday Entitlement: 36 days per year (including bank holidays) Exciting Opportunity for a Reporting Facilitator Are you skilled in reporting and...

  • Reporting co-ordinator

    2 weeks ago

    Bridgwater, United Kingdom Manpower UK Full time

    PLEASE NOTE THIS IS A LONG TERM TEMPORARY POSITION WITH MANPOWER UK LTD ON BEHALF OF OUR CLIENTReporting FacilitatorLocation: Bridgwater (hybrid) Department: Quality Rate of Pay: £135 per day Holiday Entitlement: 36 days per year (including bank holidays)Exciting Opportunity for a Reporting FacilitatorAre you skilled in reporting and facilitation? We're...

  • Reporting assistant

    4 weeks ago

    Bridgwater, Somerset, United Kingdom Manpower Full time

    Location: Hinkley Point C, Somerset (Hybrid working) Department: Quality Rate of Pay: £130.00 per day Holiday Entitlement: 36 days per year (including bank holidays) Contact: Chelsey Lindsay, Contract: Manpower UK as your employer, client contract expected to last 6 months. Exciting Opportunity for a Reporting assistant The Reporting Assistant will be a...

  • Reporting assistant

    4 weeks ago

    Bridgwater, Somerset, United Kingdom Manpower Full time

    Location: Hinkley Point C, Somerset (Hybrid working) Department: Quality Rate of Pay: £130.00 per day Holiday Entitlement: 36 days per year (including bank holidays) Contact: Chelsey Lindsay, Contract: Manpower UK as your employer, client contract expected to last 6 months. Exciting Opportunity for a Reporting assistant The Reporting Assistant will be a...

  • Reporting assistant

    2 weeks ago

    Bridgwater, Somerset, United Kingdom Manpower Full time

    Location: Hinkley Point C, Somerset (Hybrid working) Department: Quality Rate of Pay: £130.00 per day Holiday Entitlement: 36 days per year (including bank holidays) Contact: Chelsey Lindsay, Contract: Manpower UK as your employer, client contract expected to last 6 months. Exciting Opportunity for a Reporting assistant The Reporting Assistant...

  • Performance Data Officer

    3 weeks ago

    Bridgwater, Somerset, United Kingdom Framatome Full time

    Framatome is a major international player in the nuclear energy market recognised for its innovative solutions and value-added technologies for designing, building, maintaining, and advancing the global nuclear fleet. The company designs, manufactures, and installs components, fuel and instrumentation and control systems for nuclear power plants and offers a...

  • Reporting assistant

    2 weeks ago

    Bridgwater, Somerset, United Kingdom Manpower Full time

    Location: Hinkley Point C, Somerset (Hybrid working) Department: Quality Rate of Pay: £130.00 per day Holiday Entitlement: 36 days per year (including bank holidays) Contact: Chelsey Lindsay, Contract: Manpower UK as your employer, client contract expected to last 6 months. Exciting Opportunity for a Reporting assistant The Reporting Assistant...

  • Reporting co-ordinator

    4 weeks ago

    Bridgwater, Somerset, United Kingdom Manpower Full time

    PLEASE NOTE THIS IS A LONG TERM TEMPORARY POSITION WITH MANPOWER UK LTD ON BEHALF OF OUR CLIENT Reporting Facilitator Location: Bridgwater (hybrid) Department: Quality Rate of Pay: £135 per day Holiday Entitlement: 36 days per year (including bank holidays) Exciting Opportunity for a Reporting Facilitator Are you skilled in reporting and facilitation?...

  • Reporting co-ordinator

    4 weeks ago

    Bridgwater, Somerset, United Kingdom Manpower Full time

    PLEASE NOTE THIS IS A LONG TERM TEMPORARY POSITION WITH MANPOWER UK LTD ON BEHALF OF OUR CLIENT Reporting Facilitator Location: Bridgwater (hybrid) Department: Quality Rate of Pay: £135 per day Holiday Entitlement: 36 days per year (including bank holidays) Exciting Opportunity for a Reporting Facilitator Are you skilled in reporting and facilitation?...

  • Reporting co-ordinator

    4 days ago

    Bridgwater, Somerset, United Kingdom Manpower Group (UK) Full time

    PLEASE NOTE THIS IS A LONG TERM TEMPORARY POSITION WITH MANPOWER UK LTD ON BEHALF OF OUR CLIENT Reporting Facilitator Location: Bridgwater (hybrid) Department: Quality Rate of Pay: £135 per day Holiday Entitlement: 36 days per year (including bank holidays) Exciting Opportunity for a Reporting Facilitator Are you skilled in reporting and facilitation?...

  • Reporting Co-Ordinator

    4 days ago

    Bridgwater, United Kingdom Manpower Full time

    PLEASE NOTE THIS IS A LONG TERM TEMPORARY POSITION WITH MANPOWER UK LTD ON BEHALF OF OUR CLIENTReporting FacilitatorLocation: Bridgwater (hybrid) Department: Quality Rate of Pay: £135 per day Holiday Entitlement: 36 days per year (including bank holidays)Exciting Opportunity for a Reporting FacilitatorAre you skilled in reporting and facilitation? We're...

  • Reporting Co-Ordinator

    2 weeks ago

    Bridgwater, United Kingdom Manpower UK Full time

    PLEASE NOTE THIS IS A LONG TERM TEMPORARY POSITION WITH MANPOWER UK LTD ON BEHALF OF OUR CLIENTReporting FacilitatorLocation: Bridgwater (hybrid) Department: Quality Rate of Pay: £135 per day Holiday Entitlement: 36 days per year (including bank holidays)Exciting Opportunity for a Reporting FacilitatorAre you skilled in reporting and facilitation? We're...

  • Reporting Co-Ordinator

    5 days ago

    Bridgwater, United Kingdom Manpower Full time

    PLEASE NOTE THIS IS A LONG TERM TEMPORARY POSITION WITH MANPOWER UK LTD ON BEHALF OF OUR CLIENT Reporting Facilitator Location: Bridgwater (hybrid) Department: Quality Rate of Pay: £135 per day Holiday Entitlement: 36 days per year (including bank holidays) Exciting Opportunity for a Reporting Facilitator Are you skilled in reporting and...