Account Management Lead

3 weeks ago

Brighton, United Kingdom MPB Full time

We are MPB, the world’s largest online platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

MPB has always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future. We recirculate more than 500,000 items of used kit every year, extending the life and creative potential of photo and video equipment for creators around the world.

Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service. Every piece of kit is inspected carefully by our product specialists and comes with a six-month warranty to give our customers peace of mind that buying used doesn’t mean sacrificing reliability.

MPB is supported by several world class investors, including Vitruvian Partners from London and Acton Partners from Munich. As a growth business, MPB has been listed several times in both The Sunday Times Tech Track 100 and the FT1000 list of the Europe’s fastest growing businesses.

You’ll be working in a highly collaborative, cross-functional environment that includes local and global teams. We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve.

MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.

**The Opportunity**:
The role is a data-driven role that requires commercial acumen and a deep understanding of customers, the competitive market and an ability to analyse performance.

**Key Responsibilities**:

- Leading and managing a team of Account Managers
- Building a data driven team which always challenge the status quo and gather data insight to constantly improve the customer journey
- Driving culture of excellence by raising the bar to not only meet customers needs but also delight and surprise them
- Working collaboratively across teams - including, Pricing, Product and Marketing
- Monitoring and reporting KPIs along the customer's journey
- Analysing patterns in customers and market behaviour and subsequently defines data-driven action strategies to optimise the business’s commercial performance
- Presenting and communicating effectively to the leadership
- Establishing the inbound and outbound lead requirements needed to meet our objectives
- Support the team in fostering relationships with our most loyal customers, and cementing brand trust
- Managing the customer/conversion pipeline at every stage of development
- Building new processes and procedure to enhance the customer journey
- Evangelising and helping close high value customers - individuals and companies
- Owning all plans and strategies for developing business and achieving the company’s goals
- Organising the team and helping prioritise workloads
- Collaborating and leading projects driving results
- Commercial acumen to enhance existing business and new one
- Strategic focus to impact on the business needs and growth
- Deep diving into quantitative and qualitative data in order to provide insight

**Person Specification**:
Ideally, we are looking for an experienced, data-driven Account Management / Business Development leader - with a proven track record of running a high performing team, establishing proactive business development strategies, setting and achieving key KPI’s and seeing ‘new leads’ through to conversion for the business - with a commercial focus.

Essential Criteria:

- Possess extensive knowledge of sales principles and practices, and an ability to coach others on them
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
- Strong leadership to manage a team in a fast paced environment
- Strong communications skills
- Ability to remain calm under pressure
- An ability to empower and motivate your team
- Strategic focus and planning abilities on strategic initiatives
- Delivering results having customers at the core of business decisions
- Having soft skills such as empathy, perseverance, passion and resourcefulness
- Ability to build strong relationships across departments and influence them
- Desirable Criteria:_
- It is desirable to speak additional languages
- A keen interest in photography and videography

**Benefits**:

- 25 days annual leave + bank holida

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