Receptionist

3 months ago


Windsor, United Kingdom Castle View retirement Village Full time

**Job description**

**JOB TITLE**:Receptionist/Waiting person
- **HOURS: Approx 20 8am - 12pm or 12pm-4pm**

**LOCATION**:Castle View Retirement Village

**REPORTS TO**:Village Manager

**BACKGROUND**

Castle View is a development by Castle Retirement Living in the heart of Windsor’s residential community. There are 64 apartments designed for people over 55 years old who wish to live independently.

Residents enjoy a lounge and a café in which coffee, tea and meals are served, and events are run periodically. This area, and the adjacent 24/7 reception, are run by the Castle View in-house team who will ensure that all services and facilities are operated to a high standard. On the fourth floor is the residents’ sky lounge, bar and garden.

**DEPARTMENT**

The front of house team provides an in-house 24/7 reception to residents of Castle View Retirement Village, ensuring a welcoming and efficient reception and catering service and liaising with external facilities management teams and other providers as required.

**PURPOSE OF THE ROLE**

To provide and deliver an effective front of house and customer focused service for all residents and guests,

**KEY RESPONSIBILITIES**
- Welcome visitors by greeting them in person or on the telephone;
- Assist residents with queries
- Assist other members of staff in the restaurant/bar as and when required, This includes extra hours working ad-hoc events, weekends, holiday, sickness cover
- Maintain security by following procedures;
- Keeping front desk tidy and presentable with all necessary material
- Ensure deliveries and post is distributed according to company guidelines
- Deal with complaints or problems and escalating to Village Manager when necessary
- Support the Restaurant Manager and Village Manager in arranging catering and refreshment for events in the lounge, café, dining room or Sky Lounge
- Assist the Village Manager and other members of the team with ad-hoc duties as required

**Experience**: Proven experience of reception duties in a front of house environment

**skills/Ability/Knowledge**: Excellent Customer Service Skills
- IT literate
- Good verbal and written communication skills
- Proficiency in English (oral and written)
- Excellent communication and people skills
- Good organisational and multitasking abilities
- First Aid training preferable (can be provided)

**Personal Qualities**
- Integrity and professionalism
- Excellent interpersonal, communication and problem-solving skills
- Ability to remain calm under pressure
- Ability to undertake a varied workload and to prioritise tasks where necessary
- Hold a current UK-valid driving license

**Salary**: £12.00 per hour

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: £12.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Flexitime
- On-site parking

Schedule:

- Flexitime
- Holidays
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: Receptionist


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