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Airline Representative

3 months ago

Manchester Airport, United Kingdom Global Air Support Full time

We are looking for flexible, part time Airline Representatives to support our expanding business at Manchester Airport. Initially the contact would be starting as soon as possible until October 2024 with the possibility of a permanent position dependent on performance and winter staffing requirements. A minimum of 20 hours per week with the opportunity to work more hours as required.

The position would suit someone with airport handling experience wishing to broaden their knowledge to include all aspects of airline operations. It would also be suitable for an experienced person wishing to return to airport work on a part-time basis.

Global Air Support (GAS) has been assisting airlines with airport ground operations for over 15 years. We support a growing number of operators within the UK and are now expanding our services at Manchester Airport.

**Overall Objective**

**Responsibilities**
- To be in attendance during the operational hours of the aircraft turnaround. i.e. during check-in and on arrival of the aircraft through to departure.
- To act at all times in the best interests of the airline and represent them in a high profile and professional manner
- Endeavour to assist and improve on-time performance
- Deal with questions and problems associated with travelling guests, including but not limited to; ticketing, passports, visas, excess baggage, denied boarding, late check-in and missed flights
- To ensure all check-in desks are ready and staff are available 3 hours prior to the Scheduled Time of Departure. All relevant display boards and passenger information is made available
- Monitoring and enforcing cabin bag allowance and make sure it is adhered to at check-in and at gate as per airline policy
- Meet aircraft at gate, liaise with crew, ensure smooth boarding and correct loading processes have been adhered to within the airline loading instructions
- Complete flight management report
- Assist handling agent and guests with lost baggage, general information, delayed flights, organising refreshments and HOTAC in accordance with the company policy
- Monitor and report on ground handling services, identifying weaknesses and areas of improvements

**Experience**
- Airport Handling Agent / Airline experience - **Essential**:
**Qualifications**
- Minimum level of education GCSE or equivalent - **Required**:

- Ability to provide 5 years references - **Essential**

**Working Hours**
- Dependent on operational requirements - some early starts, some late finishes, mínimal night duties
- Shortest shift length 3 hours, however most shifts are longer

**Benefits**
- Comprehensive classroom and on-the-job training provided
- Uniform
- Car parking
- Company Pension

**Other**

**Job Types**: Part-time, Fixed term contract
Contract length: 9 months

**Salary**: £13.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Night shift
- Weekend availability

**Experience**:

- AVIATION: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 01/03/2024