Waking Night Support Worker

3 days ago


Watford, United Kingdom Get Staffed Online Recruitment Limited Full time

**Waking Night Support Worker - Housing and Homelessness (Sanctuary Emergency Accommodation)**

Contract: Part time, Permanent (77 hours over a 3-week rotational pattern)

Location: Watford

**Salary**: £12,424 per annum

Holiday: 33 days’ holiday whole year and full-time equivalent, including Bank Holidays, pro rata to the hours worked

**About our client**

Our client was founded in 1990 by two self-styled ‘ordinary house-wives’, who saw the many people sleeping rough around St Mary’s Church in the centre of Watford and felt moved to act.

Their provision begins with their intervention services which build relationships and offer support to people who are street homeless, including an active street outreach service and drop-in services; their recovery services currently include COVID-securerecovery accommodation for up to 46 people, and their two prevention services are a tenancy sustainment team and a fledgling affordable housing scheme for those recovering from homelessness, consisting of two houses with rooms available to rent at rates affordableto those our client serve.

Although our client has grown, their heart has not changed. They are still very much a local charity dependent on the community for volunteers and financial support.

**About the role**

Their Sanctuary Emergency Accommodation offers short-term accommodation (25 bedrooms), as well as support, meals and laundry facilities.

Staff work with other services to provide a tailored package for each person while helping them towards moving into longer-term accommodation.

Our client is looking for a person who has a desire to help people who are currently experiencing homelessness. You may already have knowledge and understanding of homelessness, maybe through a previous job, as a volunteer or through your own lived experience.

You will be the sort of person who sees people experiencing rough sleeping or sofa surfing as people not just as ‘rough sleepers’ or ‘service users’. You will be self-aware, compassionate, non-judgemental and have a strong degree of emotional intelligence.You will be motivated, great at talking to people, organised and willing to learn. You will be able to respond flexibly, confidently and professionally to any challenges that may arise.

**Key responsibilities**
- To provide face to face contact with service users and maintain the ethos and standards of the organisation in a professional manner
- To get alongside and build relationships with and among service users in order to advise, support, and encourage as appropriate
- To complete inductions and housing benefit for new service users
- To assist in the general running of the Sanctuary, including reception duties, answering the phone, ensuring the security of the building and occasional cleaning duties
- To complete Risk and Needs assessments and set and agree support plans with new service users
- To have a caseload of individual service users to key work and review agreed Personal Support and housing Plans
- To advise and make appropriate referrals in regards to support and move on accommodation
- To develop relationships and work closely with external agencies and Outreach Plus for ongoing support of service users

**Person specification
Qualities**
Innovative, seeking out solutions
Commitment to personal and professional development including training
Commitment to promoting independence and personal responsibility
Responsible and reliable
Highly motivated and enthusiastic
Flexible and responsive to change
Accepts responsibility and accountability
Commitment to Equality, Diversity and Inclusion
**Skills**
Work effectively unsupervised and as part of a team
Work professionally alongside staff and service users
Able to cope with the emotional demands of the role
Communicate clearly and effectively to inform, influence and promote, orally and in writing
Work within a person-centred approach
Prioritise, organise and manage workload to meet deadlines
Empower and motivate clients to make positive decisions
Manage complex and difficult situations to a positive outcome
Offer help and support to colleagues, service users and volunteers in a non-judgemental and unconditional manner

**Knowledge**
IT confident and competent (Microsoft Word, Outlook, Excel and Google Chrome/Bing)
Strong understanding of professional boundaries
Working knowledge of GDPR/Data Protection and how it applies to the role

**Other**
Commitment to the values and ethos of the charity
Ability to work outside of normal working hours on occasion
Able to work flexibly in response to changing organisational needs

INDJOB



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