Virtual Wallet Finance Assistant
6 months ago
**About us**
At People Places Lives Limited we are passionate about how digital solutions can increase choice and control for all. We work in partnership with health and social care organisations to deliver web-based solutions that make self-directed care & support easier for everyone.
Much more than just technology or software providers, we work in true partnership with our clients to help empower and enable people to be more independent, improve people’s overall wellbeing and help build more connected and resilient communities.
People Places Lives Limited currently employs over 40 staff in the UK, spread across Wigan and remote locations. A combination of organic growth and acquisitions has consolidated us as the market leader in our field in the UK.
The majority of UK revenues originate from the social care and health sectors, specifically the provision of web-based ‘customer portal’ software solutions. These solutions enable citizens to look for information and advice, purchase products and services for the social care support needs and manage their personal budget. We currently work with over 50 local authorities and NHS organisations across the whole of the UK.
**Role Background**
People Places Lives Limited currently has a Support Team located in it’s Northern head office (Wigan). Due to recent growth, there is a need to recruit additional Virtual Wallet Finance Assistant for the social care and the health sectors.
- **Finance**_
- Using our system to generate batch payments.
- Processing payments on the bank.
- Uploading funding to the System.
- Updating bank statements.
- Dealing with any finance related queries.
- Working to FCA guidelines.
- **Support**_
- Working alongside colleagues to support using the Virtual Wallet system.
- Assisting with Virtual Wallet tasks
- **Documentation**_
- Maintaining clear and comprehensive notes on support tickets.
- Keeping guidance notes to all parties clear and up to date
- Updating/managing large quantities of data
- **General**_
- Supporting other software as and when needed, logging support tickets or directing users to the relevant contact.
- Attend internal meetings to discuss current working processes, improvements and required changes.
- Time management skills to prioritize tasks and meet deadlines
- **Experience**_
- Experience of finance roles is desirable (but not essential)
- Experience of administrative roles
- Experience of Jira is desirable (but not essential)
- Experience of B4B is desirable (but not essential)
- Experience of payroll roles is desirable (but not essential)
- **Qualifications**_
- Minimum of 5 GCSEs (grade A-C), or equivalent
- **Skills**_
- Organised with high attention to detail.
- Computer literacy - Good level of IT literacy using Microsoft Office (Word, PowerPoint, Excel and Outlook).
- **Personality Traits**_
- Logical, clear thinker.
- Conscientious approach to work, taking responsibility for issues raised to ensure they are tracked to completion.
- Possess discretion to work with confidential information.
- Proactive approach, raising self-identified issues internally before they effect users.
- Must be self-motivated, with a strong work ethic, and able to work with limited supervision and achieve set goals by proactively removing roadblocks and resolving needs for information.
People Places Lives Limited is an equal opportunities employer.
**Job Types**: Full-time, Temporary contract
Contract length: 12 months
**Salary**: £20,350.00-£22,000.00 per year
**Benefits**:
- Company pension
- Flexitime
- On-site parking
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- Payroll: 1 year (preferred)
Ability to Commute:
- Wigan (required)
Work Location: Hybrid remote in Wigan
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