Service Administrator

2 weeks ago


Glasgow, United Kingdom Scot JCB Group Full time

Scot JCB are looking for an experienced Service Administrator to join our growing team in Glasgow. Working as part of a busy team you will be responsible for managing customer accounts and being the intermediary between our dealers and customers.

We are looking for a confident individual who thrives in a fast-paced environment and has strong communication skills.

Hours: Monday - Friday, 8.30am - 5pm, based at our Glasgow Head Office

**Who are we?**

The Scot JCB Group is made up of Scot JCB, Scot Agri, SPS and SIA.

Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 17 depots from Fraserburgh in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.

**This role involves**:

- Being the first point of contact for our customers
- Contacting sites to arrange access to their machines
- Contacting customers for order numbers
- Being the intermediary between our dealers and customers
- Organising pre delivery inspections and machine deliveries
- Sublet reconciliation
- Processing invoices
- Scanning warranty sublets orders to digital
- Creating and processing job cards
- Assisting with creating estimates for damage repairs
- Liaising with dealers for repairs and up to date service information
- Building and maintaining customer relationships
- Working closely with, and supporting, our service supervisors
- Experience working in a similar role within the Construction/Engineering/Motor industry
- Strong organisational skills and time management
- Proven experience of working in a busy team and meeting deadlines
- The ability to manage changing priorities and tasks
- Strong communication skills and rapport building
- The ability to work on own initiative and manage own workload
- Confidence in embracing new systems and supporting supervisors through change
- Flexible, positive, and outgoing approach to work

**In return you will receive**:

- A competitive salary, reviewed yearly
- Free on-site parking
- 30 days annual leave, increasing with length of service up to a total of 35 days
- The option to buy/sell up to 5 days annual leave per year
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Employee Assistance Programme - free counselling and legal advice
- Access to high street discounts and savings through Perks
- Contributory pension scheme
- Life assurance of three times your annual salary
- Employee referral programme

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.



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