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Customer Complaints Team Leader

2 months ago

Derby, United Kingdom Futures Housing Group Full time

**Can you turn a negative into a positive?**

We’re looking for a leader with an eye for detail and a natural talent for coaching and mentoring, to lead a small Complaints Team on our mission to deliver ‘Great Places’, 'Great Services’, and ‘Great Tomorrows’.

You’ll be an important part of a wider Contact Centre Team who will need your support to consistently deliver effortless experiences to our customers.

You will be a driver of change with a high level of accuracy and the ability to methodically assimilate a range of information, effectively communicating findings to the business.

You’re someone with a practical approach to problem solving who, no matter what the problem or medium can communicate effectively, clearly, and accurately putting into practice those excellent Customer Complaints Team Leader skills you’ve developed in your career so far.

You’ll be key in the resolution of all complaints in line with complaints policy and Housing Ombudsman Complaint Handling Code.

**So, what’s in it for me?**

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

It’s an exciting time of change at Futures Housing Group Our main office is a state-of-the-art, flexible new workspace so you’ll have great people and a great environment around you.

**Make a note in your diary, 1st stage Teams interviews will be held on 21st April, followed by 2nd stage on 26th and 27th April.