Complaints Officer

6 months ago

Derby, United Kingdom H2O Recruitment & Training Services Ltd Full time

My client are looking for a Complaints Officer to play a key role within their vibrant Head Office.

Working within the Complaints Team you will be responsible for responding to complaints within the regulatory guidelines.

Our aim is to not only resolve complaints fairly but to use our insight into complaint root causes to help improve our service to customers.

You’ll be responsible for the investigation and resolution of customer complaints in line with the FCA’s dispute resolution rules and supporting our delivery of consumer duty regulations through the prevention of customer detriment.

In addition to this, you’ll help identify the root cause of complaints and support the detection and prevention of repeat issues.

You will:

- Record and track incoming complaints to provide a clear audit trail of complaint management.
- Use your knowledge and evaluation skills to investigate complaints thoroughly, engaging with key stakeholders and third parties to establish clear rationale for your decision.
- Document and issue your findings clearly to both the business and the customer with appropriate resolution where required
- Work closely with other members of the Compliance function to ensure a joined-up approach to development.
- Promote effective working relationships with key stakeholders to deliver business requirements

Full training will be provided to ensure you can quickly get up to speed, but to be successful in this role you need to demonstrate:

- Knowledge and understanding of the regulator requirements for the market we operate in.
- The ability to manage your time to deliver the required number of FRL’s to support management of volumes within regulatory time timescales
- Good judgement and self-sufficiency to enable sound decision making
- The ability to use investigatory skills to identify root cause and establish appropriate resolution for all complaints in accordance with internal policy and procedures.
- Effective communication skills, both verbal and written
- The ability to communicate at all levels with professionalism and integrity
- The ability to build excellent relationships with key stakeholders

Everyone is Welcome we value diversity and know that different experiences and perspectives will ensure our team continues to Break the Mould and Deliver Wow.

As an equal opportunities employer, we are committed to the equal treatment of all current and future employees and do not condone or tolerate discrimination in any form.

**Job Types**: Permanent, Full-time

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Sick pay
- Store discount
- Work from home

Schedule:

- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: Complaints

  • Complaints Officer

    6 months ago

    Derby, United Kingdom Futures Housing Group Full time

    **Can you turn a negative into a positive?** We’re looking for an exceptional investigator with an eye for detail and a natural talent for building relationships, to join our small Complaints Team on our mission to deliver ‘Great Places’, 'Great Services’, and ‘Great Tomorrows’. You’ll be part of a wider Contact Centre Team who will need your...

  • Safety Officer

    5 months ago

    Derby, United Kingdom WSA for Bionical Full time

    **Overview**: We are currently seeking a dedicated Safety Officer to join our team in ensuring a safe and secure work environment. This role is responsible for implementation and maintenance of the safety reporting process within the Bionical Solutions business. You will be responsible for the day to day running of adequate systems, processes, and tools for...

  • Clinical Governance Officer

    3 weeks ago

    Derby, United Kingdom DHU Healthcare Full time

    Job Introduction Clinical Governance Officer Shape your future as a Clinical Governance Officer with DHU Healthcare! In this role, you will be pivotal in leading the handling of complaints, incidents, and Subject Access Requests, ensuring that these processes are managed effectively across the organisation in line with DHU Policies. Your responsibilities...

  • Clinical Governance Officer

    3 weeks ago

    Derby, United Kingdom DHU Healthcare Full time

    Job IntroductionClinical Governance OfficerShape your future as a Clinical Governance Officer with DHU Healthcare!In this role, you will be pivotal in leading the handling of complaints, incidents, and Subject Access Requests, ensuring that these processes are managed effectively across the organisation in line with DHU Policies. Your responsibilities will...

  • Clinical Governance Officer

    2 weeks ago

    derby, United Kingdom DHU Healthcare Full time

    Job IntroductionClinical Governance OfficerShape your future as a Clinical Governance Officer with DHU Healthcare!In this role, you will be pivotal in leading the handling of complaints, incidents, and Subject Access Requests, ensuring that these processes are managed effectively across the organisation in line with DHU Policies. Your responsibilities will...

  • Housing Officer

    5 months ago

    Derby, United Kingdom Serco Inc. Full time

    Copy URL Housing Officer Full Time - 12 hours - Hourly - £12.00 Kegworth, Derby Here within our Initial Accommodation and Support Services Contract, an opportunity has arisen for an experienced Housing Officer with strong interpersonal skills. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have...

  • Housing Officer

    6 months ago

    Derby, United Kingdom Serco Inc. Full time

    Copy URL Housing Officer Full Time - 12 hours - Hourly - £12.48 Derby Here within our Initial Accommodation and Support Services Contract, an opportunity has arisen for an experienced Housing Officer with strong interpersonal skills. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the...

  • Housing Officer

    6 months ago

    Derby, United Kingdom Serco Inc. Full time

    **Housing Officer**: Full Time - 12 hours - Hourly - £12.00 Kegworth, Derby Here within our Initial Accommodation and Support Services Contract, an opportunity has arisen for an experienced Housing Officer with strong interpersonal skills. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to...

  • Anti-Social Behaviour

    7 days ago

    Derby, United Kingdom CV-Library Full time

    A Local Authority in based in the East Midlands are currently recruiting for an Anti-Social Behaviour & Nuisance Officer. This role is a full time locum position that offers a hybrid working arrangement. The role will include working out of normal working hours. The Client is looking for individuals with at least 1 years' experience of working in an...

  • Fair Trading Officer

    4 weeks ago

    Derby, Derby, United Kingdom Derby City Council Full time

    Job Overview Derby City Council is seeking a skilled Fair Trading Officer to join our team, responsible for promoting consumer protection and ensuring a fair trading environment in the city. Key Responsibilities As a Fair Trading Officer, you will be responsible for investigating complaints, conducting market surveillance, and providing advice to...

  • Operational Support Officer

    4 weeks ago

    Derby, Derby, United Kingdom Derby City Council Full time

    About the RoleThe Waste Disposal team at Derby City Council is responsible for managing over 100,000 tonnes of household waste collected from residents and other activities across the city. We are seeking an Operational Support Officer to join our team, working with residents to encourage waste minimisation and recycling in the city.Key...

  • Chief Compliance Officer for Solicitors Firm

    3 days ago

    Derby, Derby, United Kingdom Jameson Legal Full time

    Job Title: Chief Compliance Officer for Solicitors FirmJameson Legal is seeking a seasoned compliance professional to lead their Solicitors firm in ensuring adherence to regulatory requirements.About the Role:Ensure overall compliance with CLC authorisation terms and conditions.Develop and maintain internal compliance policies and procedures.Stay up-to-date...

  • Assets Liaison Administration Officer

    6 months ago

    Derby, United Kingdom Futures Housing Group Full time

    **SUPPORTING FUTURES** We’re on the hunt for two Assets Liaison Administration Officers to support our growing Assets Management team are you ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows’? You’ll definitely be looking for variety in your next role, no two days will be the same as you ensure...

  • Clinical Governance Officer

    3 weeks ago

    Derby, Derbyshire, United Kingdom DHU Healthcare Full time

    Job Introduction Clinical Governance Officer Shape your future as a Clinical Governance Officer with DHU Healthcare! In this role, you will be pivotal in leading the handling of complaints, incidents, and Subject Access Requests, ensuring that these processes are managed effectively across the organisation in line with DHU Policies. Your responsibilities...

  • Senior Administration Officer

    5 months ago

    Derby, United Kingdom Ministry of Justice Full time

    Salary - £25,310- £30,968 Number of jobs available - 1 Detail of reserve list - 12 Months Region - East Midlands City/Town - Derby Building/Site - NMS Ground, First And Second Floors Burdett House, DE1 1JP Grade - Other Organisation Grade for HMPPS - NPS Pay Band 3 National Post Type - Permanent Working Pattern - Full Time Role Type -...

  • Senior Admin Officer

    6 months ago

    Derby, United Kingdom Ministry of Justice Full time

    Salary - £25,310 - £30,968 pro rata Number of jobs available - 1 Detail of reserve list - 12 Months Region - East Midlands City/Town - Derby Building/Site - NMS Ground, First And Second Floors Burdett House, DE1 1JP Grade - Other Organisation Grade for HMPPS - NPS Pay Band 3 National Post Type - Permanent Working Pattern - Part Time Role Type -...

  • Customer Liaison Officer

    6 months ago

    Derby, United Kingdom Network Plus Full time

    **Customer Liaison Officer** **Our role** As part of the East Midlands Customer team working with our gas mains replacement delivery partners to inform, communicate and liaise with customers along their journey with us in providing a safe and reliable, green gas network for the future” "Working to create an exceptional customer experience whilst we...

  • Assets Liaison Administration Officer

    6 months ago

    Derby, United Kingdom Futures Housing Group Full time

    **SUPPORTING FUTURES** We’re on the hunt for an Assets Liaison Administration Officers to support our growing Assets Management team are you ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows’? You’ll definitely be looking for variety in your next role, no two days will be the same as you ensure...

  • Senior Administration Officer

    5 months ago

    Derby, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 358637**Salary**: - £25,310 - £30,968- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: -...

  • Senior Admin Officer

    6 months ago

    Derby, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 357026**Salary**: - £25,310 - £30,968- Pro-rata- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Part-time**Number of jobs available**: -...