Complaints Officer

3 months ago

Derby, United Kingdom Futures Housing Group Full time

**Can you turn a negative into a positive?**

We’re looking for an exceptional investigator with an eye for detail and a natural talent for building relationships, to join our small Complaints Team on our mission to deliver ‘Great Places’, 'Great Services’, and ‘Great Tomorrows’.

You’ll be part of a wider Contact Centre Team who will need your support to consistently deliver effortless experiences to our customers.

You will be a driver of change by collating trend data and communicating findings to the business to inform service change preventing complaints from occurring, escalating, or reoccurring.

You’re someone with a practical approach to problem solving who, no matter what the problem or medium can communicate effectively, clearly, and accurately putting into practice those excellent Customer Complaints skills you’ve developed in your career so far by working within regulatory handling codes and frameworks.

You’ll be the point of contact for local authorities, MP’s and the Housing Ombudsman Service providing information and resolution for complaints and queries.

**So, what’s in it for me?**

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

It’s an exciting time of change at Futures Housing Group Our main office is a state-of-the-art, flexible new workspace so you’ll have great people and a great environment around you.

Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.

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