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Customer Service Advisor

4 months ago

Belper, United Kingdom Blue Arrow Full time

Blue Arrow Derby is proud to be working in partnership with UK's leading manufacturers of boilers, heat pumps & heating systems and they are looking to recruit **Customer Service Advisors (Belper, Derbyshire)** to join their team on a full-time permanent basis.

**Please note this role will be based on-site initially so you will need to live in Belper/Derby or the surrounding areas and be able to easily commute to this location. **Hybrid/ remote working can be negotiated after successful training and a completed 6-month probation period.

**The start date for this role will be Monday 6th March. **Interviews will be taking place over the next few weeks. Interviews will be 2-stage, including a telephone and face to face interview.

You would be working for one of the best employers in the area awarded with Gold Investors in People It is a global heating company based in Belper with great values and ethics. You can enjoy not only family friendly atmosphere and stability but also feel safe with all measures put in place due to Covid19.
- Hybrid working options (role dependant)
- Competitive bonus structure
- Subsidised private healthcare
- Flu vaccinations
- Eye tests
- Bike to work scheme
- Free on-site parking
- Electric charging stations for cars
- Subsidised restaurant
- Extensive training for all employees
- Company discounts
- Discounts on several online portal (technology, travel, local attractions)
- Summer festivals and Christmas parties
- International development programmes
- Generous pension scheme
- Wellbeing programme
- 33 days of holidays
- Uniform
- Monthly paid performance bonus

**What does this Customer Service Advisor role involve?**

**Hours**: 39.5 hours standard per week
Hours of work will between 7.30am - 7pm (Monday to Friday), 8am - 3pm (Saturdays) and 8am -12pm (Sundays).

**Salary**: £23,066 + performance bonuses

**What duties will be included in this Customer Service Advisor role?**
- To provide an effortless customer journey and experience to all our customers through a variety of communication channels.
- Utilising an understanding of every customer's situation, spotting potential needs to deliver an excellent customer service.
- Deal with a high volume of calls and ensure all telephone calls are answered within our service level agreement.
- Booking engineer visits utilising the Salesforce platform.
- Work in line with Contact Centre processes and targets to ensure a professional service is provided at all levels.
- Professional communication both verbal and written to management interdepartmental and end user
- Work closely with our customers to keep them informed and delighted with the customer service they have experienced
- Ensure compliance with all regulations.

**What will you bring to this Customer Service Advisor role?**
- At least 2 year's previous customer service experience is essential
- Solid recent work history within customer service
- At least 1 year's previous customer service in a call centre is desirable but not essential
- Excellent telephone manner
- Strong communication skills
- Demonstrate the drive to deliver world class service to all customers.
- Highly approachable with good interpersonal
- Motivational to work alone or as part of a team.
- Flexible approach to learning new skills to support business requirements.
- Self-starting with a positive outlook and determination to succeed.