Police Contact Enquiry Officer

3 weeks ago


Lymington, United Kingdom Hampshire Constabulary Full time

**Job Details**:
Job details - Police Contact Enquiry Officer - HC613060

Location - Lymington

Salary - Scale 5 - £27,789 - £29,874

Hours - 37 per week - Monday to Friday

Contract - Permanent

Closing date - **Monday 27th November 2023 at 23.59 hours**

**Job Purpose**:
Your role will be to provide an efficient and effective front counter service to members of the general public. To accurately access threat risk, opportunity and harm. To create a positive and professional impression of Hampshire Constabulary with an emphasis on ‘getting it right first time’

Responsibilities will be and not limited to:
1. To receive and critically assess enquiries, crime reports and intelligence from the general public, police and other agencies.

2. To identify the appropriate action to resolve at first point of contact whenever possible or to determine the appropriate agency, deployment grading and priority of enquiries that cannot be resolved at the Front Counter.

3. To clearly and accurately record relevant information into an extensive range of computer systems for a variety of intended audiences including other police departments and external agencies.

4. To interrogate and analyse a broad range of information systems in order to asses risk and gather relevant supporting data to provide the best and safest resolution to the enquiry/request.

5. To give advice and take appropriate action, being accountable for getting it right first time and managing the reporting person’s expectations regarding the service that can be provided.

6. To maintain station security and conduct identification checks of visitor

For more information please see the Job Profile

Additional information about the role - PCEO Pre brief (Lymington)

**Essential Qualifications**:
Educated to Educated to QCF Level 2 (inc English Language) OR work experience deemed to have brought the postholder to a comparable level. To have proven Microsoft Office skills.

**Essential Experience**:
Considerable experience working in a busy environment involving:
Evidence of having been able to provide efficient and effective customer care in frequent face to face customer contacts, including the ability to handle confidential, difficult, contentious and/or sensitive matters.

Clerical experience, including creating and handling a high volume of varied documentation under pressure - electronic and paper
- based

Experience in working unsupervised

**Competencies**:
We are Emotionally Aware - Level 1

We Analyse Critically - Level 1

We are Collaborative - Level 1

We Take Ownership - Level 1

**Contact details for an informal discussion**:
Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.



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