Medical Secretary

3 months ago

King's Lynn, United Kingdom Primary Care Careers Full time

**About the Role**:
Vida Healthcare is looking for a reliable and hard-working person to join our medical secretarial team to contribute to the healthcare of our practice population by ensuring that you act as the first point of contact and support for all patients and visitors when necessary.

The main duties of the role include:

- To maintain a professional and effective secretarial service to GPs.
- To audio type from the digital dictation system, prioritising all red flag tasks and letters within 48 hours. To deliver routine work within a week of it being requested.
- To administer GP patient referrals through the ereferral system.
- To provide administrative services for AITS, Cataract, LARCS, Minor Surgery services.
- To be the link person for palliative patients so that they have a direct contact.
- To provide telephone and face to face access for patients to discuss referrals. To deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
- To support patients who may have a problem and offer viable solutions to them.
- To deal with all information sensitively and in accordance with confidentiality guidelines.
- To support other secretarial colleagues when workload permits, sometimes at short notice.
- To update medical records as required.
- To collate ereferral information for reporting purposes.
- To compile agendas and put meeting dates on the practice calendar.
- To take minutes and collate agendas for multidisciplinary team meetings and record them on practice calendar (intranet).
- To be involved in demonstrating/training any new or bank staff employed regarding the operating systems within the office.
- To follow and comply with all policies and procedures, reporting concerns as appropriate.
- To fulfil personal responsibilities for all matters relating to health and safety and risk management.
- To partake in any training indicated by the Head of People and Governance, as appropriate for personal and professional development.
- Other relevant duties, including projects, as agreed with the Head of People and Governance.

You need to have the ability to use your own judgement, resourcefulness, common sense and local knowledge to respond to our patients enquiries and requests.

You will need to be able to demonstrate that you have an understanding to the need of strict confidentiality, willingness to take on additional responsibilities and have a good sense of humour

Essential
- Minimum 2 GCSEs grade C or above in Mathematics and English or equivalent
- Medical terminology training

Desirable
- Dealing with customers
- Written and verbal communication skills
- Good keyboard skills
- Administration Qualification at NVQ 4
- Up to date awareness of the NHS
- 2 years or equivalent experience of supporting clinicians in a GP Practice or NHS setting or equivalent

If you feel you have the appropriate experience, the personality and commitment to integrate well into the team, we would love to hear from you.

**About Us**:
Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. We have experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.

We pride ourselves on our impeccable standards of patient care and, in order to maintain this, it is essential that we employ reliable team-players with strong caring qualities, dedication, excellent attention to detail and commitment to quality service delivery.

**Disclosure and Barring Service Check

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