Clinic Assistant

4 weeks ago

Norwich, United Kingdom Newmedica Full time

**Clinic Assistant**

Newmedica is one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change people’s lives through better sight and eye health, making a positive difference for our patients, their families and friends. We care for more than 225,000 NHS and private patients a year in over 26 locations and we’re growing.

**Role Overview**:
We are looking for a new Clinic Assistant to join our Norwich site. This will be a full-time role of 40 hours per week, including weekends on a rota basis.

Clinic Assistants are the public face of Newmedica and are integral to the successful operation of the clinic and theatre. They are responsible for performing clinical tests and supporting the clinical assessment of each patient and for ensuring that all patients understand their treatment. They are also responsible for ensuring the smooth and efficient administration of the clinic and theatre in order to maintain exceptional levels of care for our patients, including retrieving patient notes, recording and filing clinical outcomes and utilising Newmedica’s electronic patient records. Combining a friendly and accessible personal manner with advanced clinical testing skills, Our Clinic Assistants pride themselves in delivering a great patient experience.

Clinic Assistants receive a comprehensive and planned on-the-job training programmes. All training programmes are complimented with face-to-face support and online forums.

**Why should you join Newmedica Norwich?**

Newmedica Norwich is one our newer services in the Newmedica family, having only been established since November 2021. Our purpose-built eye health clinic and surgical centre provides the latest eye health service to our growing patient population. To find out more about us, please visit our website here.

**What are we offering you?**
- A competitive salary of £23,000, increasing to £24,000 after competency sign-off.
- 25 days annual leave, plus bank holidays.
- A company pension scheme.
- Excellent transport links.
- Access to a company-funded local gym membership.
- Company-funded staff events in both the Summer and at Christmas.
- Monthly food orders placed to provide breakfasts and lunch for staff as part of our “staff snack station” initiative.
- Free eye tests and vouchers for glasses of up to £129 every 2 years.
- A free 24/7 GP consultation and counselling service.
- Additional benefits, including: enhanced sick leave and a lift share scheme.
- An environment where your learning and development is supported through a range of various learning tools, CPD study days and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients.
- A bright, spacious and modern working environment, built to the highest standards.

**What skills & experience do I need for the role?**
- Proven customer service skills with a passion for providing exceptional standards of care/customer service.
- A team player who is happy to jump in and support others when needed.
- Proven high standards of administration, including the ability to follow processes.
- Tech savvy and a competent user of all Office 365 programmes.
- Comfortable learning and using new IT systems, such as patient record systems and diagnostic programmes.
- Experience of dealing with a variety of data for example patient records, GP and patient correspondence and diagnostic test results.
- Exceptional administrator who can understand and deliver within a complex working environment with keen attention to detail.
- Good organisation skills and the ability to multi-task and prioritise own work without supervision.
- Personable with the ability to adapt approach to different situations and the diversity of patient’s needs.
- Excellent verbal and written communication skills.
- Comfortable making a significant contribution in a small team.
- Able to balance working independently with appropriate escalation.
- Enjoys the routine and rhythm of a process driven environment.
- Seeks continuous professional development.
- Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin._

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