Sales Assistant

4 weeks ago

Armagh, United Kingdom Breakthrough Recruitment Ltd Full time

**Job Title**:Sales Co-ordinator**, Armagh

**Salary**: £21,500

**Location**: Armagh, Co Armagh

**Reporting to**: Customer Service Manager

**Status**: Full-time/Permanent

**Hours of Work**: 37.5 hours per week working Monday to Friday from 9.00am to 5.00pm

**Holidays**:29 days holiday (increasing to 34 days with service)

**Benefits**: Company Pension, Life Assurance & Healthcare Cash Plan

Part of a FTSE 100 company, **our client** is known as Ireland’s leading supplier of hospitality products, their dedicated team of experts are passionate about enhancing the ‘guest experience’ by offering customers the best service, choice, quality and value.

They pride themselves in offering their colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organisation, and to serve others in a manner that exceeds their expectations.

This is an exciting role aimed at profitably increasing business levels of all designated existing customers through proactive account management.

**Job Purpose**:
The role will be a key part of the Sales and Customer Service team and will be responsible for carrying out all aspects of sales order processing, providing support to the field sales team and dealing directly with customers.

**Sales Support**:

- To input all data relating to orders, quotations and uplifts/credit notes ensuring correct pricing at all times.
- Answer incoming calls, ascertaining nature of call, action as necessary
- Outbound calls to existing customer base
- Provide support to field sales
- **Customer Service**:

- Supply information about products
- Monitor customer sales and consumption of personalised products
- Receive customer complaints and investigate nature of complaint
- Pass on information from customer/field sales to enable accurate pricing
- Solve customer queries relating to orders pending and dispatched
- Assist customers who arrive at the branch to collect deliveries
- Accurately set up customers and orders on system, completing call logs and reports
- Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently, and courteously, ensuring appropriate follow-up is completed where required
- Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved

**Required Education, Skills and Qualifications**:

- Strong prioritisation and time management ability with a focus on attention to detail.
- Excellent verbal and written communication skills, with the ability to establish and maintain strong working relationships with your team.
- Self-motivated and persistent with the drive to succeed.
- Computer Literate / Numerate
- Previous Customer Service experience with the ability to work to deadlines accurately and efficiently in a demanding environment is essential

**Desirable**:
FMCG Industry experience

**Additional Benefits**:
Our client also provide a thorough induction programme, buddy system and comprehensive on the job training in order to give you the best possible opportunity to succeed.

On top of this, they also offer a competitive salary and unrivalled benefits package including:

- Company Pension
- Life Assurance
- Healthcare Cash Plan
- Opportunity to purchase additional holidays
- Employee Assistance Programme
- Employee Retail Discounts
- Sharesave Plan
- Long Service Awards
- Enhanced Maternity / Paternity Pay
- Childcare Vouchers
- Cycle To Work Scheme

If you are looking for a new challenge and want to be part of a well-established and successful business, we look forward to hearing from you.

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Wellness programme

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Armagh: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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