Customer Service Advisor

2 weeks ago


Ellesmere Port, United Kingdom Recruit Right Full time

**Customer Service Advisor**
**Cheshire Oaks**
**Salary to £20,000 plus excellent benefits**

Our new client based in Cheshire Oaks are looking to recruit Customer Service Advisers on a permanent basis to join the expanding team. This exciting, innovative business is one of its sectors leading service providers and as an established name in the industry it offers excellent service.

The roles are key members of the inbound Customer Service team and will have involvement between clients and service providers to ensure excellent service quality at all times.

Key responsibilities include
- Answer client telephone queries
- Liaise with the Customer Teams to ensure complaint resolution
- Support the Customer Teams as needed
- Updating the IT recording systems
- Capture contact details as attempted and achieved
- Organise calls for clients requests for call back
- Undertake training and development as required
- Be an active member in team meetings to share learning and improvements

To be successful in this role you will have the ability to develop relationships and manage stakeholders across the business as well as being an active team player.

This is an excellent opportunity to join a growing business that is a leader in its field and to develop your career to its full potential.

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£20,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Ellesmere Port



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