Operations Assistant
6 days ago
**Operations Assistant**
Fit the RSA mould. Break it.
Forget the usual routine. If you want to fit in and get ahead at RSA, there’s only one person we need you to be: you.
Because we don’t just value our people’s individuality. We’ve built our business on it.
This is your chance to build a real career for yourself with opportunities for future development into various roles such as an Underwriting Assistant or Producing Operations Technician.
**Working Hours**:Monday to Friday 9:00am to 5:00pm
**Salary**:Competitive
**Location**: Chelmsford (Hybrid Working available)
**Role Requirements**
- As an Producing Operations Assistant, you will act as a key contact between the Underwriting, Claims, Operations and Finance teams regarding all operational matters.
You will support the Operations Team by assisting several key accounts with policy administration, processing of policies and contributing to the success of the team retention targets.
- Under guidance from an Underwriter, you will process underwriting data and the bookings of premiums & reinsurances as necessary onto the relevant operational systems.
- The role demands that you deliver the highest levels of customer service to a client base internally and externally by getting to know your customers' requirements, explaining technical information and communicating the benefits of our products to them effectively.
**The Individual**
- What do I need to be successful in this role?_
- Previous Customer Service experience is a must. Exposure to the financial sector or other regulated industries would be beneficial.
- Proficiency in Microsoft Excel, Word and Outlook.
- You will have a high degree of accuracy and a keen eye for detail. You do not need previous Insurance experience however you must be able to demonstrate your passion for delivering world class customer service.
- You will be a team player working to deliver on your team’s objectives as well as your own.
**About Us**
A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We have a diverse mix of customers and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.
Our commitment to diversity is sincere, continually growing and led right from the top.
**Our Values**
- Integrity_
Be honest, open and fair. Set high standards. Stand up for what is right.
- Respect_
Be kind. See diversity as a strength. Be inclusive and collaborate.
- Customer Driven_
Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.
- Excellence_
Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.
- Generosity_
Help others. Protect the environment. Make our communities more resilient.
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
- Monday to Friday
Reference ID: UK.08998
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