E-commerce Executive

3 weeks ago


Glasgow, United Kingdom Ecommerce retail business Full time

**The company**

**The role**

We're looking for a commercial, articulate, and motivated individual to fill the role of Ecommerce Executive. Reporting to the Ecommerce Supervisor, the executive will contribute to the end-to-end customer experience, from sales, customer service, fulfilment, after-sales and, in time, further progression into other areas of the business including marketing and merchandising. Experience is desirable but not essential.

Some of your duties will involve:

- Handling inbound & outbound sales opportunities
- End to end customer experience
- Answering calls / live chat
- Replying to tickets
- After sales customer support (telephone & online)
- Assisting with customer returns
- Content Development
- Analysing data/market pricing
- Review reports & marketing data
- Perform other related duties as assigned
- Able to work in a team and under time pressure
- A strong, confident communicator
- Passionate about delivering an outstanding experience for our customers

**Practical information**

**Salary and Benefits** - £19,500.00 + Bonus Scheme

**Working hours** - Full time

**Location**: City Centre/WFH - Hybrid remote working

**Salary**: £19,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Life insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Glasgow


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