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Customer Service Executive

4 months ago

Biggleswade, United Kingdom Adecco Full time

**Job Title: Customer Service Executive (Permanent Position)**

**Location: Biggleswade, Bedfordshire**

**Salary: Up to £26,000 per annum (Holidays, Parking, Pension and more)**

**Working Hours: Monday-Friday 8:30am - 5:30pm (1 hour lunch) (Office based)**

We have an excellent opportunity for a highly motivated individual to join our client in Biggleswade within their Internal Sales department.

**Responsibilities**
- Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers with new products, services, promotions etc.
- You will liaise with our supply chain, Finance & Operations teams to arrange collections, special instructions on deliveries or any ad hoc customer requirement.
- With the introduction of our BTB system, you will help onboard customers, register online and process their orders
- Check product availability for customer orders and flag order or restock item requests to supply chain
- Assist financial department with customers on credit hold status checks, accounting enquiries or flagged accounting issues raised by the customer
- Contributes to bottom lines sales by increasing customer satisfaction

**Skills**
- Proven customer service experience
- Excellent verbal and written communication skills
- Keen attention to detail and adherence to procedures and deadlines
- Computer skills' including Excel / Word / Outlook - Intermediate level is a minimum
- Knowledge of SAP an advantage

**Benefits**
- Annual leave 20 plus bank holiday
- Pension scheme
- Parking
- Early finish once a week
- Contribution Medicash
- Wellness Wednesday (Facial etc)
- Charity Friday
- Tea, coffee and Kitchen facilities

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.