Online Bike Expert Advisor

2 days ago


Swansea, United Kingdom Tredz Full time

At Tredz we're big bike believers, Big time. We're real bike people with a real online bike shop. Sharing our passion, our know-how, our stories. All to bring bikes to people who love riding as much as us. We're for minimum fuss, maximum enjoyment. Here to help riders, and their bikes, get out there.

Working as part of Tredz Customer Contact Centre the On Line Bike Expert Customer Advisor will be responsible for responding to customer contacts either through our Live Chat facility or over the telephone. Being a bike person, you will share the passion use your hands on expertise to provide advice and guidance to our Tredz customers to get them ride ready. To be successful in this role you will provide effortless customer service and share the passion for all things bikes.

To cover the opening hours of the contact centre the Part Time Online Bike Expert Advisor will follow a shift Rota pattern that will cover an shift pattern between 9.00am and 20.00pm, over 7 days per week This is a Hybrid Remote role.

**Key Responsibilities**
- Identify customer needs and provide expert advice.
- Follow up with customers to ensure their technical issues are resolved.
- Optimise sales in customer contacts by proving advice and guidance.
- Assist customer service colleagues with technical advice.

**Key Skills/Experience**
- Experience of working in a customer service environment.
- Bike specialist knowledge (preferable)
- PC literate with specific knowledge in Microsoft Applications.
- Written and Verbal communication.
- Customer Service.

**Job Types**: Part-time, Fixed term contract

Pay: £12,469.00 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- 8 hour shift

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Swansea, SA7 9FH



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