Support and Advocacy Worker

4 weeks ago


Worcester, United Kingdom West Mercia Women's Aid Full time

**Support and Advocacy Worker - Helpline**

**Providing support, information and advice to those who contact the WMWA Helpline via telephone and LiveChat**

**Location**: Hybrid model with the ability to attend our offices in Hereford / Worcester as and when required for meetings, shifts, and/or training

**Salary**: £23,644.18 p.a.

**Contract type**: Permanent

**Hours**: Full time 37

Our Helpline team provide one to one support to survivors and those supporting them to ensure that they are provided with a safe, supportive, and welcoming service, enabling survivors to access their rights, make decisions and increase their life options. The role involves informing survivors of the full range of civil, criminal, and practical options that might increase their safety.

Full induction and training are provided and we are interested in hearing from anyone who feels they have transferrable skills from previous roles and is passionate about providing support to survivors of Domestic Abuse.

**Key Responsibilities**
- Providing trauma-informed emotional support and practical help led by the caller’s needs.
- Assessing each contact individually to ensure the highest standards of support.
- Making referrals to refuges and other agencies where appropriate.
- Completing reporting and evaluation data for the service.
- Provide one to one support and safety planning to high-risk women often at the point of crisis.
- Contribute to the training and mentoring of volunteers and new staff members.
- Provide support for volunteers on shift to ensure the best possible advice and support for callers.

**Closing Date**: 11/04/2024

**Interview Date**: TBC

**WMWA can offer you.**
- 37 Hours Per week
- Salary of FTE £23,644.18 p.a.
- 25 days Annual leave, plus Bank Holidays.
- Regular supervision and support sessions.
- Training and professional development opportunities.
- The chance to work for an organisation that is accredited by Women’s Aid Federation England as meeting the standards of excellence required for the domestic abuse sector.

If you have relevant experience, transferable skills and a knowledge and understanding of domestic abuse issues and the needs of those affected by it, we would love to hear from you.

**TO APPLY**

[Charity No 1078496]

All posts are open to women only - in accordance with The Equality Act 2010, Schedule 9, Part 1
- WMWA is a feminist organisation and we hold the view that domestic violence and abuse is both a cause and a consequence of women’s unequal position in society._

**Salary**: £23,644.18 per year

**Benefits**:

- Casual dress
- Company pension
- Enhanced maternity leave
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- What do you enjoy most about giving support over the phone and what do you least enjoy?
- Why do you want to work for WMWA and in particular, why do you want to work for a feminist organisation?

Work Location: Hybrid remote in Worcester

Application deadline: 11/04/2024



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