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Claims Administrator
5 months ago
Zenith is an award winning, market leader in the fleet industry with an exciting and dynamic customer portfolio. We are the UK's leading independent vehicle leasing, outsourcing and fleet management provider and have been providing the UK with intelligent vehicle solutions for over 30 years.
We are looking to recruit an experienced administrator to join our accident services team here in Leeds.
The role is full time Monday - Friday 08:45 - 17:30. Please note we do offer an agile working policy after successful completion of your probation period.
The core objective of this role is to be a valuable administrative support to the accident management team. A team administrator must respond to requests and queries and be fully compliant in all aspects of Customer Service. They must interact competently with all internal/external customers, suppliers and colleagues. Experience in motor claims or fleet management is desirable but not essential. Working alongside another administrator in the team, between you will be the day-to-day contact for all suppliers and customers but able to recognise potential issues and escalate as appropriate.
Role Responsibilities
To provide administrative support to the Team Leader and their team, to develop the maximum strength of relationship from clients.
To be a point of contact for customer enquiries relating to ULR. Offering support to the team relating to ULR queries. Advising drivers and clients on the most realistic and beneficial outcome for their claim whilst acknowledging and acting on their concerns. Liaising with insurance companies, ULR providers and Credit Hire organisations to assist them in acting promptly and efficiently in the clients' interest. Take responsibility when instructed for:
- Processing of incoming correspondence
- Controlling ULR claims progression
- Filing of correspondence/daily work loads
- Scanning of correspondence and documents
- Established daily/weekly/monthly reporting requirements
This list is not exhaustive, and you may be asked to carry out other requests/tasks by the team.
**Benefits**:
- Salary between £20,000 PA & Annual bonus
- Agile working
- Company/Team activities
- Onsite bistro
- Free parking
- Onsite GP & Masseuse
- Equality, Diversity & Inclusion networks
- 24 days annual leave & 1 day birthday leave
- Gym membership discount
- Breakdown cover
- Employee Assistance Programme
