Operations Administrator

2 months ago


York, United Kingdom City of York Council Full time

The York Learning service within City of York Council is looking to appoint a friendly and professional person for this busy customer facing role. You will provide a customer information, advice and enrolment service to existing and potential learners. You will also provide administration support for curriculum managers and tutors.

This is a varied fast paced role and at times you’ll be working to tight deadlines, with conflicting pressures. You will enjoy welcoming and assisting learners and supporting tutors to deliver high quality learning provision.

You will have excellent spoken and written communication skills and a high level of accuracy and attention to detail is needed for this role.

Having level 2 qualifications in English, maths and IT is a minimum requirement for this role. Ideally, you will have previous further education and/or customer service experience.

An enthusiastic person, with a flexible and positive outlook, who is able to work effectively with others is a key part of being a successful applicant.

There may be an opportunity for some of the hours to be worked from home depending on the needs of the service.

The Council is highly committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express him/herself spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.

Closing date: Sunday 25 June 2023 at 12 midnight

Interview date: Week commencing Monday 3 July 2023



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