Quality and Compliance Officer
6 months ago
**Company Description**
Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide.
**Job Description** The Role**
- Responsible for ensuring that processes adhere to and comply with regulations, Franchise Standards, legislation and brand guidelines.
- Work with internal teams to provide support and guidance on regulatory framework, policies & procedures.
- Undertake internal audits to improve service quality and meet Franchise Standards escalating issues where appropriate.
- Collate trend analysis and define and implement relevant action plans.
- Identify, assess and manage compliance risk within the business, meeting the Franchise Standards and regulatory requirements.
- Support the Client Experience and Care Professional Experience teams in the preparation for regulatory inspections and Franchise audits.
- Hold training sessions on the relevant areas of care compliance to ensure the care team are understanding of their role and responsibilities
- Undertake mock CQC inspections and prepare compliance reports and action plans
- Collate evidence for CQC inspections following the up to date guidance and KLOEs
- Act as the Privacy Champion ensuring that all processes comply with GDPR.
- Update and maintain the GDPR Data Registers for the office.
- Ensure Marketing campaigns and associated materials adhere to Home Instead’s brand guidelines
- Regularly review and keep up to date with changes in regulatory, legislative and market practices that impact the business
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Carry out any other duties deemed necessary for the successful operation of the business.
**Essential Criteria**
- Knowledge and understanding of current legislation and specific regulations to Health and Social Care.
- Previous experience of working to quality standards in the NHS or as a Registered Manager
- Minimum Level 5 Health and Social Care Qualification or RMA, Social, Health Care or Nursing/Medical Degree
- Ability to provide detailed quality reviews of performance against internal and external quality standards, providing constructive feedback for improvement
- Passion for delivering the highest quality care to our clients and helping them to live. independently and happily in their own homes
- Good communication skills with the ability to build rapport quickly.
- Confidence to escalate non-compliance issues.
- Excellent attention to detail with the ability to work accurately under pressure.
- Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
- Be organised and flexible to meet the needs of the business
**Additional Information
-
Coastal Operations Officer
7 months ago
Lytham St. Annes, United Kingdom Maritime and Coastguard Agency Full time**Details**: **Reference number**: - 349266**Salary**: - £28,119- Up to £3,000 of additional allowances which includes: £1000 for Weekend and Public holidays and £2000 for Enhanced Weekend and Public Holidays.**Job grade**: - Executive Officer**Contract type**: - Permanent - Fixed term**Length of employment**: - This post is offered on a fixed term...
-
Compliance Administrator
6 months ago
St. Asaph, United Kingdom Retrofit Compliance Services Full timeRetrofit Compliance Services is a growing organisation with offices in the North East of England and North Wales. We are looking for a new member of the team as we begin to grow who is diligent and looking to begin a new career in a thriving industry. We provide Assessment, Coordination and Design services for companies who operate within the ECO Industry as...
-
Compliance Administrator
6 months ago
St. Asaph, United Kingdom Retrofit Compliance Services Full timeRetrofit Compliance Services is a growing organisation with offices in the North East of England and North Wales. We are looking for a new member of the team as we begin to grow who is diligent and looking to begin a new career in a thriving industry. We provide Assessment, Coordination and Design services for companies who operate within the ECO Industry as...
-
Head of Legal and Compliance
5 days ago
St Albans, United Kingdom Compliance Professionals Full timeTHE COMPANY:Our client is successful and rapidly growing financial services firm.THE RESPONSIBILITIES:Lead and manage the Compliance and AML teams, driving a culture of accountability and excellence, acting as the SMF 16 and SMF 17.Ensure compliance with all relevant laws and regulationsLiaise with regulatory bodiesEnsure all regulatory filings and reports...
-
Senior Operational Leader
6 months ago
Lytham St. Annes, United Kingdom Department for Work and Pensions Full time**Details**: **Reference number**: - 355677**Salary**: - £40,201 - £43,347- National £40,201 to £43,347**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - DWP - Service Excellence - Counter Fraud, Compliance and Debt**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time,...
-
Temporary Office Administrator/receptionist
6 months ago
Lytham St. Annes, United Kingdom Sustainable Energy First Full time**Office Administrator** **Description**: At Sustainable Energy First we are driven to inspire and empower our people to make an environmental and economic difference for themselves, our clients, and the planet. As a leading energy and utility management consultancy, Sustainable Energy First delivers its core services which include procurement, revenue...
-
Security Officer
6 months ago
Lytham St. Annes, United Kingdom Mitie Full timeJob ref - 52089 Retail Security Officer - M&S Location: M&S Store, Clifton Drive South, Lytham St Annes, FY8 1LP Salary - £12.15 per hour Guaranteed 40 hours per week, permanent location. Have you ever considered a career in security? Mitie can help you achieve your goals and develop you in your career by providing you with the best training and career...
-
Forage Quality Control Manager
4 days ago
St Annes, Lancashire, United Kingdom VetPlus Full timeJob Title: Forage Quality Control ManagerVetPlus is seeking a highly experienced Forage Quality Control Manager to join our team and oversee the quality of our forage analysis services.This is an office-based position located in the UK.The salary for this role is up to £30,000 per annum, plus excellent benefits.About the RoleThe successful candidate will be...
-
Assistant Compliance Officer
7 months ago
St Albans, United Kingdom Outsourced Professional Administration Ltd Full timeTo provide Compliance assistance to the Head of Risk Compliance Officer. To support and contribute to the provision of a professional compliance interface between OPAL and its clients and maintain effective regulatory controls within the firm. Ensure all relevant regulatory requirements are met including the FCA’s Conduct Rules and Principles. Minimum 2...
-
Auditing and Compliance Officer
2 days ago
St Ives, Cornwall, United Kingdom Talent Limited Full timeTalent Limited is seeking an Auditing and Compliance Officer to join our team in St Ives, Cambridgeshire. As an Auditing and Compliance Officer, you will be responsible for ensuring that our operations meet the highest standards of quality and regulatory compliance.The successful candidate will have experience in auditing and compliance, with a strong...
-
Adminstration Officer
6 months ago
Lytham St. Annes, United Kingdom Age UK Lancashire Full time**Information & Advice Service**: **Salary: £20,750 per annum FTE**: **Location: Lytham St Annes (Flexible)**: **Hours: 21hrs per week**: **(Days and times to be discussed at interview)**: Age UK Lancashire develops and delivers services for older people across Lancashire, Southport and Blackpool. We offer person-centred, quality-assured information,...
-
Library Officer
6 months ago
Lytham St. Annes, United Kingdom Lancashire County Council Full timeSalary £25,979 - £29,777 | Permanent, Part Time, 20.5 hours per week | Lytham library | **International Sponsorship **- this role is **not **open to international sponsorship Do you have strong people and leadership skills, a passion for reading and a desire to share this with a wide range of customers If so, we have an ideal opportunity for you! **We...
-
Library Officer
7 months ago
Lytham St. Annes, United Kingdom Lancashire County Council Full timeSalary £25,979 - £29,777 | Permanent, Part Time, 20.5 hours per week | Lytham library | Do you have strong people and leadership skills, a passion for reading and a desire to share this with a wide range of customers If so, we have an ideal opportunity for you! **We are currently recruiting ** A **Library Officer **to manage **Lytham Library. **This is...
-
Quality and Compliance Advisor
6 months ago
St. Asaph, United Kingdom GreenThumb Full timeAre you looking for your next opportunity in an expanding business with a nationwide presence? If the answer is yes, we are a great company, with great people! So why not join us. **Title**: Quality and Compliance Advisor **Location**: St Asaph, Denbighshire **Hours**: 37.5 hours per week Monday - Friday (Full Time) Conveniently located on Junction 26...
-
Quality Management Professional
4 days ago
St Annes, Lancashire, United Kingdom Precision Recruitment UK Ltd Full timeKey ResponsibilitiesCollaborate with production and design teams to ensure high-quality products that meet customer expectations.Monitor and report Quality KPIs to identify areas for improvement.Respond proactively to customer complaints and questionnaires, resolving them in a timely manner and reporting on outcomes.You will also maintain and improve...
-
Compliance Officer
3 weeks ago
St Albans, United Kingdom Fs Talent Group Full timeCompliance Officer - Wealth Management Hertfordshire Hybrid Circa £50k-£60k Purpose of the Role Support the individuals holding senior compliance functions (equivalent to SMF16 and SMF17) at an established wealth management and asset management firm.Ensure the business adheres to the standards set by the Financial Conduct Authority (FCA) by maintaining and...
-
Compliance Officer
5 hours ago
St Albans, Hertfordshire, United Kingdom Click and Connect Online Limited Full timeWealth Management Firm Seeks Compliance ExpertClick and Connect Online Limited is a leading international wealth management firm seeking an experienced Compliance Officer to join our team. As a Compliance Officer, you will be responsible for conducting file reviews, providing feedback to advisers, and monitoring rework cases.This is an exciting opportunity...
-
Forage Quality Specialist
5 hours ago
St Annes, Lancashire, United Kingdom VetPlus Full timeWe are seeking a detail-oriented Forage Quality Specialist to join our VetPlus team.In this role, you'll be responsible for analyzing and interpreting forage quality data, providing actionable insights to drive business decisions.You'll work closely with our cross-functional teams to develop and implement quality control processes, ensuring compliance with...
-
Permitting and Compliance Officer
1 week ago
St Helens, St. Helens, United Kingdom Ayesa - UK and Ireland Full timeAbout the OpportunityAyesa - UK and Ireland is currently seeking a highly skilled Permitting and Compliance Officer to join their team. As a key member of the environmental permitting team, you will be responsible for managing and developing the work of the team, including supporting existing clients and preparing quotes and invoices.The ideal candidate will...
-
Investigations Leader
6 months ago
Lytham St. Annes, United Kingdom Department for Work and Pensions Full time**Details**: **Reference number**: - 357881**Salary**: - £52,412 - £63,517**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - DWP - Service Excellence - Counter Fraud, Compliance and Debt**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...