Bank Administrator

3 weeks ago

Hove, United Kingdom St Barnabas House Full time

**Hours**:
37.5 per week

**Salary**:
£23,400

**Closing date**: 21 June 2024

**About the role**:
Successful applicants will have previous administrative experience. You will need excellent communication skills to engage with patients, their loved ones and colleagues at all levels. You should be I.T. literate, able to prioritise your workload and work under pressure and flexibly to support the team.

At Martlets we want everyone affected by life-limiting illness to know they can still feel hope, purpose and possibility. We encourage and expect all staff to actively promote and live out our values in every aspect of their work. It is our ambition to provide support to more people and their family and friends in the last year of life. Our established services support people diagnosed with life limiting illness, and their family and friends to be cared for in their preferred place of care which is usually their own home and prevent unwanted admissions to hospitals.

Reporting to the Administration Manager, your role will include the following:

- Provide administration support across various departments as required
- Support Hospice service teams through comprehensive, effective and efficient administration
- Update, manage SystmOne with all new incoming referrals, contacts with current patients. Ensure all relevant paperwork is scanned on the System and filed accordingly.
- Maintain accurate and quality data input and management of the electronic patient record database.
- Answer calls in the Hub and manage the calls where possible, filtering out calls to the Teams.
- Checking RIPs and ensure this is recorded on SystmOne.
- Provide a warm and friendly face to face experience for all stakeholders

Key skills required:

- You will have previous administrative experience, and be proficient with using Microsoft Office packages including Outlook, Word and Excel. You should have recognised admin/computer qualifications or equivalent knowledge gained through relevant experience.
- Experience in the use of SystmOne is an advantage but training will be provided.
- Excellent organisational skill, attention to details and the ability to prioritise tasks is essential
- Proven ability to prioritise workload and work to deadlines
- Excellent interpersonal skills with the ability to manage relationships externally and internally via effective communication
- Demonstrates a flexible approach to working and can adapt to change confidently
- An understanding of compliance and quality requirements in a care or business setting

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