Import/export Customer Service Rep

3 weeks ago


Manchester, United Kingdom HellermannTyton Full time

Placing of customer orders - ensuring these are placed accurately and within the End of Line rules
- Ensuring that EDI customer orders have been received onto the system - correcting and identifying any errors which may have occurred during this process
- Resolution of customer queries as a result of the End of Line shipping process
- Pro-active communication of order confirmations and overdue deliveries to customers on a regular basis. Monitor ‘stock with no demand’ report and ages stock to offer customers
- Close liaison with the Planning department and demand planner to establish the best delivery dates for each customer
- Responsible for price accuracy and ensuring price records are kept up to date for each customer in line with pricing policy
- Processing of invoices and despatch delivery paperwork - ensuring this is done accurately within tight time frames
- Running and monitoring exception reports for the non-delivery of due orders and reporting accordingly
- Support team members and colleagues to maintain excellent standards of service across the business to ensure Company targets are met
- Work Effectively within the Supply Chain team to assist continuous improved solutions
- to control and monitor importing as a function and support the business in getting the correct paperwork needed
- to control and monitor certificates and long term supplier information with according and in line with Brexit needs and controls
- To maintain and control importing and exporting in line with Brexit and customs rules and liaising closely with the UK compliance officer.

Responsibility of HT group customer account management covering all administration functions



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