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Specification Internal Sales

3 months ago

Carlisle, United Kingdom Carlisle Brass Full time

Job Title**:Specification Internal Sales**

Reports to**:Technical & Specification Team Manager with dotted line to National Specification Manager**

Location**:Carlisle**

**About Carlisle Brass**

We are one of the UK’s most recognised architectural hardware brands, synonymous with architectural ironmongers, builders’ merchants, and major DIY retailers since 1986.

Located in Cumbria, home of the English Lake District, we operate a next day service, nationwide and beyond. We are passionate about our products, people, and customers.

Carlisle Brass are part of the ASSA ABLOY group, the global leader in access solutions.

**Purpose of the role**

A key part of your role will be to support the National Specification Manager to deliver industry leading service to our OEM and housebuilder customers and the sales administration behind that success.

Your role supports day to day relationships with customers, representing and championing them within the business. You will be customer, sales and margin focused.

**Key responsibilities**
- Contribute to our business achieving its sales goals by delivering exceptional service in everything you do.
- Understanding customer needs and requirements whilst building, maintaining and retaining business relationships.
- Liasing with the sales and supply chain teams when required to ensure that demand patterns are planned for and understood.
- Recording and creating reports as instructed, across the new build, doorset and O.E.M. channels to assist in sales reporting and forecasting.
- Seeking new business opportunities, revenue growth, and providing quotes and enquiry responses quickly.
- Updating and maintaining the CRM/Smartsheet systems, alongside managing key administration for the channel including logging of quotations issued & circulating to the team on a routine basis.
- Working with the Technical and Specification team on project-based quotations, including house builder specification enquiries.
- Processing developer incentives, new offers, renewals & claims while providing leads and information to support sales, specification and customer services.
- Assisting Customer Service and Finance with invoice queries to speed up resolution times.
- Handling incoming and outgoing calls (Pricing / Technical / Contracts) in accordance with Carlisle Brass customer service standards.

**Skills, competencies, qualifications and personal experience**
- Excellent written and verbal communication skills.
- The ability to manage multiple priorities and deadlines.
- A mind-set that always puts the customer first.
- Strong MS Office skills.
- Commercial acumen with a mind-set for continuous improvement.
- The ability to manage projects from initiation to completion and review.
- A proven track record in hitting targets and delivering projects.
- Comfortable working as part of a team that includes remote workers.
- Systematic, organised and accurate.
- Enthusiastic, self-motivated and proactive.
- A proven team player who has the ability to take the lead.

**Please note that all job descriptions are for guidance only and can change as and when the needs of the business dictate.**

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 10/05/2024