Apprentice Medical Receptionist

4 weeks ago

Cannock, United Kingdom International Patient Services Full time

An exciting opportunity to join a vibrant GP practice as a Medical Receptionist apprentice. This is a yearlong apprenticeship with progression opportunities for career enhancement. Full training and support will be received working towards a Level 2 NVQ in Business Administration.

You will offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

**JOB RESPONSIBILITIES**:
Duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the follow items. Duties may be varied from time to time under the direction of the Office Manager/Senior Receptionist dependent on current and evolving Practice workload and staffing levels:

- Maintaining and monitoring the Practice appointments system.
- Processing telephone/face-to-face requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Distributing incoming (and outgoing) mail.
- Filing and retrieving paperwork.
- Ensuring newly registered patients have completed all forms correctly and are given our Practice Leaflet and offered a health check appointment.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Providing clerical assistance to Practice and Trust staff as required, including word/data processing, filing, photocopying and scanning.
- Photocopying insurance medicals and reports and maintaining record books and files thereof.
- Informing appropriate staff when stationery supplies need replacing.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
- Keeping the waiting room comfortable and tidy during the day.
- Ensuring the telephone system transfers from/to the ‘out of hours’ service at the beginning/end of the day.
- Be able to prioritise tasks and work as part of a team.

**Job Type**: Apprenticeship

**Salary**: £5.28-£6.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Cannock: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administration: 1 year (preferred)

Work Location: In person

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