Community Engagement and Volunteer Officer

7 months ago

Redditch, United Kingdom YMCA Worcestershire Full time

**Job Title**: Community Engagement and Volunteer Officer

**Responsible to: Head of Business Development & Community Development Manager**

**Responsible for**: Community Centre Assistants and Volunteers

**Hours of work**: 24 per week, flexible to include term time only if required.

**Salary: £24,960 pro rata (actual salary £14,976) to include paid lunch breaks, pension and healthcare plan**

**Location**: YMCA Worcestershire Willow Trees Community Centre but there may be a requirement to visit other sites on occasion.

**Job Purpose**:To develop and deliver a volunteer program, provide support to the Community Centres and be responsible for recruitment and management of volunteers.

**Organisation Context**

Worcestershire YMCA is a charity committed to supporting all young people, particularly in times of need. We are part of a worldwide Christian Movement, our local vision is to enable people to live, learn and share to build a brighter future in mind, body, and spirit. We are a registered social landlord providing housing and supported services to young people and a range of community and other services at a variety of locations.

**Job Context**:
An exciting opportunity has arisen at YMCA Worcestershire for a new Community Engagement and Volunteer Officer to develop a volunteer program for YMCA Worcestershire. The role will be based at Willow Trees Community Centre, Redditch. In addition to developing a volunteer program the person in this role will provide regular support in the centre including taking bookings and ensuring smooth operations as well as developing and strengthening community initiatives.

**Duties and Responsibilities**

**Volunteer Development**:

- Develop, evaluate, and maintain a vital volunteer program to enhance YMCA Worcestershire beneficiary offering.
- Recruit, train, develop and support volunteers to deliver and supplement the delivery of YMCA Worcestershire services.
- Work alongside Community Centre staff and the YMCA Development Officer to develop a comprehensive volunteer needs assessment for YMCA Worcestershire with a focus on developing the community offering at Willow Trees Community Centre.
- Track volunteers, and records skills, performance, availability, and scheduling
- Work with the Development team to establish a system of volunteer benefits and recognition program.
- Develop a volunteer manual for internal use that provides information and guidelines for staff, as well as YMCA information, job descriptions and expectations.
- Schedule volunteers into shift work for centre activities, based on departmental needs and organisational priorities.
- Maintain high levels of communication to keep volunteers properly informed about the centre and their duties through various avenues.
- Ensure proper background checks are performed before appointment with the assistance of the HR Department.
- Work with appropriate staff to ensure volunteers are properly trained in their area of service.
- Supervise volunteers to support the smooth running of the centre.
- Devise goal-oriented work schedules.
- Review volunteers' performance at scheduled intervals.
- Ensure compliance with volunteer-specific and organisational guidelines, policies and procedures.

**Community Centre**:

- Assist the Community Centre Assistant in reporting on centre activity.
- Assist in carrying out weekly and monthly health and safety checks.
- Enable community groups, young people, and members of the public to provide and have access to community services within the centre.
- Setting up rooms ready for bookings.
- Show potential customers around the venue.
- Monitor and order cleaning materials for each centre.
- Assist in the provision of services to the local community and liaise with the community to ensure their satisfaction and co-operation with the centre.
- Open and close buildings as required, including ensuring adequate security and key holding.
- Ensure the centre is clean and tidy on a day-to-day basis.
- Help to organise centre events.

**General duties**:

- Operate within the YMCA’s aims and purposes and to have respect for the ethos of the Association/movements, Christian values and a readiness to uphold them.
- Operate within the YMCA’s policies and procedures; Equality, Diversity & Inclusion; Safeguarding; Service Quality & Provision; Health & Safety; Data & Information Confidentiality and Finance & Accounting.
- Recognise the importance of our responsibility and our duty of care to safeguard the welfare of and to protect all children, young people and vulnerable adults with whom we work.
- To undertake other duties as commensurate with the purpose of the post as may be required from time-to-time.

**Person Specification**

**Essential experience**:

- Experience of managing volunteers.
- Customer service experience.

**Desirable Experience**:

- Working with young people
- Key holder responsibilities

**Essential skills and competencies**:

- Self-motivated with very strong in

  • Volunteer Family Services

    7 months ago

    Redditch, United Kingdom Prison Advice and Care Trust Full time

    **Volunteering for Pact’s Family Services** Working as a member of the Family Services team, across all areas of the service, you’ll be offering information, guidance and support to families and loved ones of those in prison. The role will involve supporting one or more of the following family support services: a welcoming visitor centre facility; play...

  • Volunteer Mentor

    5 days ago

    Redditch, United Kingdom Mentor Link Full time

    Children’s charity Mentor Link is recruiting Volunteer Mentors from the Redditch area to provide one to one support to children and young people in schools. Mentor Link are keen to hear from people in business and the community, who would be interested in becoming a Volunteer Mentor to support a young person to achieve their full potential. The mentors are...

  • Engagement Broker

    7 months ago

    Redditch, United Kingdom Workpays Full time

    **Title**: Engagement Broker **Salary**:£25000- £27000 per annum **Contract Type**:Full Time, Permanent **Hours**:37.5 hours/week **Location**: Redditch **Reporting to**:Operations Manager **Job Overview** To engage with both referral agencies; to source participants for Workpays UKSPF contract in Worcestershire, and employers; to source vacancies...

  • Engagement Broker

    6 months ago

    Redditch, United Kingdom Workpays Full time

    **Title**: Engagement Broker **Salary**:£25000- £27000 per annum **Contract Type**:Full Time, Permanent **Hours**:37.5 hours/week **Location**: Redditch **Contract**:Worcestershire Skills Bootcamp **Reporting to**:Operations Manager **About Workpays**: We help people of all ages across the country realise their potential and we support businesses by...

  • Volunteer Dementia Singer Coordinator

    3 weeks ago

    Redditch, Worcestershire, United Kingdom Alzheimer's Society Full time

    About the PositionWe are looking for a motivated individual to assist with music-based activities for people living with dementia. This is a unique opportunity to make a positive impact in your local community.Singing for the Brain sessions are carefully designed to provide a supportive environment for individuals with dementia to engage in music-related...

  • Volunteer Mentor

    7 months ago

    Redditch, United Kingdom Mentor Link Full time

    Children’s charity Mentor Link is recruiting Volunteer Mentors from the Redditch area to provide one to one support to children and young people in Redditch schools. Mentor Link are keen to hear from people in business and the community, who would be interested in becoming a Volunteer Mentor to support a young person to achieve their full potential. The...

  • Customer Service

    6 days ago

    Redditch, United Kingdom Sue Ryder Full time

    **Location**: Redditch Customer Service & Till Volunteer Unit 1B, Trafford Retail Park, Redditch B98 7AH Area or Department: Retail Employment Type: Voluntary Ref No: VC1-4230-CS-A1 Customer Service & Till Volunteer Volunteer to help Sue Ryder to be there when it matters. About us Our Redditch shop is looking for volunteers to join the team....

  • Suicide Prevention Messageline Volunteer

    2 days ago

    Redditch, United Kingdom Suicide Awareness Prevention UK Full time

    Suicide Awareness Prevention UK - SAPUK is a dedicated small non-profit CIC organisation that specializes in providing support for individuals suffering with suicidal thoughts and tendencies, Est 2016. SAPUK are asking for extra volunteers to help with their support services which operates 6am - 11pm daily, they also offer weekly calls with their more...

  • Retail Movie

    4 days ago

    Redditch, United Kingdom Sue Ryder Full time

    **Location**: Redditch Retail Movie & Film Expert Volunteer Shop Address: Unit 1B, Trafford Retail Park, Redditch B98 7AH Please note - we have a minimum age requirement in our shops of 18. Area or Department: Retail Employment Type: Voluntary Ref No: VCN-C-4230-FDVD-N Retail Movie & Film Expert Volunteer Volunteer to help Sue Ryder to be there when it...

  • Volunteer Role: Singing for the Brain

    2 weeks ago

    Redditch, Worcestershire, United Kingdom Alzheimer's Society Full time

    About the Opportunity">Singing for the Brain is a unique chance to empower people with dementia through music. As a Support Volunteer, you'll play a vital role in creating a welcoming environment for participants.Our sessions follow a structured format, incorporating music therapy principles to promote engagement and enjoyment.You'll work closely with the...

  • Customer Engagement Expert

    2 weeks ago

    Redditch, Worcestershire, United Kingdom Heathcote Recruitment Group Full time

    About UsWe are Heathcote Recruitment Group, a high-growth, market-disrupting business with huge ambition. Our company has achieved £60 million turnover in just three years, and we're looking for talented individuals to join us on our exciting journey.We offer a unique work-life balance with only one office day per week, allowing you to recharge and focus on...

  • Housing Options Officer

    1 month ago

    Redditch, United Kingdom Think Community Care Limited Full time

    Temporary Housing Options Officer Worcestershire-based Local Authority (Hybrid) Temporary, until April 2025 Up to £32.00 per hour (DOE) About the Role: We are seeking a skilled Housing Options Officer to join a dedicated team within a Worcestershire-based local authority.In this key role, you will: Manage a diverse caseload independently, from inception to...

  • Housing Options Officer

    1 month ago

    Redditch, United Kingdom Think Community Care Limited Full time

    Temporary Housing Options OfficerWorcestershire-based Local Authority (Hybrid)Temporary, until April 2025Up to £32.00 per hour (DOE) About the Role: We are seeking a skilled Housing Options Officer to join a dedicated team within a Worcestershire-based local authority. In this key role, you will: Manage a diverse caseload independently, from inception...

  • Housing Options Officer

    1 week ago

    Redditch, United Kingdom Think Community Care Limited Full time

    Temporary Housing Options OfficerWorcestershire-based Local Authority (Hybrid)Temporary, until April 2025Up to £32.00 per hour (DOE) About the Role: We are seeking a skilled Housing Options Officer to join a dedicated team within a Worcestershire-based local authority. In this key role, you will: Manage a diverse caseload independently, from inception to...

  • Support Volunteer

    2 weeks ago

    Redditch, Worcestershire, United Kingdom Alzheimer's Society Full time

    About the Role">As a Support Volunteer for our Singing for the Brain program, you'll have the opportunity to make a tangible difference in the lives of people with dementia.Our sessions are designed to foster a sense of community and connection among participants, promoting mental and emotional well-being.You'll work closely with the session facilitator to...

  • Recovery Officer

    7 months ago

    Redditch, United Kingdom Bristow and Sutor Group Full time

    **Company Description**: **About Bristow and Sutor** Leaders in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years' supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing 500 people all over the UK. We are committed to building a culture where...

  • Think Community Care Limited | Scheme Manager

    2 weeks ago

    Redditch, United Kingdom Think Community Care Limited Full time

    Sheltered Scheme ManagerDo you have the right skills and experience for this role Read on to find out, and make your application.Hereford and RedditchPart-Time, Temporary15 hours per weekUp to £20.00 per hour Think Community Partnership are seeking a dedicated and proactive Sheltered Scheme Manageron a temporary, part-time basis. In this key role, you will...

  • Think Community Care Limited | Scheme Manager

    2 weeks ago

    Redditch, United Kingdom Think Community Care Limited Full time

    Sheltered Scheme Manager Hereford and Redditch Part-Time, Temporary 15 hours per week Up to £20.00 per hour Think Community Partnership are seeking a dedicated and proactive Sheltered Scheme Manageron a temporary, part-time basis.In this key role, you will manage sheltered housing schemes across Hereford and Redditch, ensuring high-quality services are...

  • Greenspaces and Community Events Support Officer

    7 months ago

    Redditch, United Kingdom Redditch Borough Council Full time

    Job Introduction **Greenspaces and Community Events Support Officer** **Grade 4 (Subject to JE)** **Position: Permanent Full time 37 hrs** Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of...

  • Procurement Officer

    7 months ago

    Redditch, United Kingdom OWOA Full time

    **Procurement Officer** **Role Overview**: The Procurement Officer is responsible for supporting the Fleet Manager in procuring a variety of service contracts related to the hiring, servicing, maintenance, and purchase of fleet vehicles across Environmental Services. This role primarily involves engaging with framework providers to secure contracts, with...