Customer Engagement Expert
3 days ago
We are Heathcote Recruitment Group, a high-growth, market-disrupting business with huge ambition. Our company has achieved £60 million turnover in just three years, and we're looking for talented individuals to join us on our exciting journey.
We offer a unique work-life balance with only one office day per week, allowing you to recharge and focus on your personal life. Our flexible culture is designed to support your well-being and help you achieve a better work-life balance.
The Email Marketing Executive will play a pivotal role in delivering exceptional email and SMS campaigns across our brands. This is a fantastic opportunity to join a dynamic, fast-paced environment where your ideas will help shape the future of our customer communications.
Key Responsibilities:
- Manage and enhance our email marketing activity, working closely with the Senior eCommerce & Marketing Exec.
- Create and execute engaging email/SMS campaigns that drive customer engagement and retention.
- Design, maintain, and optimise email templates to ensure standout communications.
- Take ownership of our marketing automation programme, driving performance and efficiency.
- Oversee and implement A/B testing strategies to improve email performance.
- Develop customer segmentation to ensure timely and relevant messaging.
- Collaborate with Commercial and Digital teams to align messaging and deliver data-led results.
- Analyse campaign performance, spot opportunities, and present insights to stakeholders.
Requirements:
- 1-2 years' experience in an email/CRM role, ideally in a fast-paced eCommerce environment.
- Understanding of customer journeys, acquisition, and retention strategies.
- Proficiency in HTML, CSS, and drag-and-drop email template editors.
- Experience in marketing automation with a keen eye for A/B testing and optimisation.
- Strong analytical skills with confidence in using tools like Excel and Analytics.
- Excellent communication, attention to detail, and a can-do attitude.
What We Offer:
- A competitive salary of £35,000 - £45,000 per annum.
- A supportive, flexible culture – with just one office day per week.
- Career growth opportunities in a high-growth, market-disrupting business.
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